Kyle Catalla
London,Acton
Summary
As a recent graduate of Musical Theatre and employed actor, I maintain many transferable skills that would benefit customer facing roles. Trained to create experiences, I enjoy personalising the customer experience. Lifetime experience in performance and a 6 year history in retail I've obtained excellent communication and collaborative skills. Living in rehearsal rooms, working with deadlines and shop floors I know how to self organise and manage fast paced team oriented environments.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Tommy Hilfiger
London
02.2024 - Current
- Outline special promotions, discounts, and offer customers alternative suggestions to drive KPIs and upsell.
- Curate outfits for customers, utilising product knowledge and supplying a premium, personalised customer experience.
- Receive, store, and distribute products to fill shop floor gaps.
- Organising back of house and recieving deliveries
- Maintain and elevate shop floor standards of a flagship store, including the relocation of fixtures, retaining the luxury brand aesthetic, and enhancing the customer experience.
- Manage and organise fitting room traffic.
- Recieve callouts to support visual merchandising for other stores
- Training new employees in company procedures and service
- Handle transactions, exchanges, and refunds.
Lead Actor, Aladdin Panto
Westwood One Theatre LTD
Ramsgate
07.2025 - 12.2025
- Headlined a pantomime production, playing the role of Aladdin, which involved acting, singing, and dancing.
- Led promotional stunts to drive sales. e.g. Parades, radio interviews.
- Engaged in active listening, improvising in response to interactive audience participation and creating for them immersive experiences
- Collaborated with production and actors to choreograph, refine, and achieve the directorial vision.
Sales Assistant
Primark
London
05.2023 - 09.2023
- Observing customer traffic, trends, and modifying visual merchandising on walls and fixtures to push sales.
- Studying visual merchandising and product turnover to improve handling of customer queries.
- Managed three floor sections personally, adapting very quickly when others needed support.
- Handling cash and card transactions.
- Restocking floors, closing.
- Advising customers on blocking, colourways, and outfits to further sales.
Sales Assistant/ Children's Fitter
Clarks
Newport
08.2020 - 09.2022
- Working with kids, taking their measurements, and communicating suitable recommendations for school shoes, trainers, and alternatives to parents.
- Achieved KPIs by upselling a range of shoecare products, with excellent product care knowledge.
- Making online orders for collection/ home delivery
- Address and resolve complex customer complaints in a calm, efficient, and friendly manner.
Education
Bachelor of Arts - Musical Theatre
London College of Music
London2025
Skills
- Personalisation
- Communication
- Active listening
- Upselling
- Resolving customer queries
- Time management
- Teamwork, collaboration
- Multitasking
- Social perceptiveness
- Stock management
- manual labour
- Eye for detail (closing, standards)
- Transactions management
Timeline
Lead Actor, Aladdin Panto
Westwood One Theatre LTD
07.2025 - 12.2025
Sales Assistant
Tommy Hilfiger
02.2024 - Current
Sales Assistant
Primark
05.2023 - 09.2023
Sales Assistant/ Children's Fitter
Clarks
08.2020 - 09.2022
Bachelor of Arts - Musical Theatre
London College of Music