Jahnavi Jujjuvarapu
Bournemouth
Summary
Skilled Crew Trainer with a proven talent for onboarding and guiding new team members, helping them adapt to fast-paced kitchen environments, operational standards, and customer-focused service. Experienced culinary professional with a strong foundation in food preparation and team leadership from McDonald’s. Excelled as a crew member by mastering food safety, hygiene standards, and efficient task management in high-pressure settings. As a crew trainer, demonstrated leadership by mentoring staff to achieve operational precision and elevate service quality. Effective communicator with a collaborative and adaptable approach, adept at problem-solving and thriving in dynamic restaurant conditions
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Crew trainer and Crew member
McDonald's
Bournemouth, United Kingdom
09.2023 - Current
- Provide exceptional customer service by greeting customers, assisting with inquiries.
- Maintained health and safety regulations with regular training updates to the crew.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Enhanced team performance by providing effective and motivating training sessions.
- Flexibly took on various roles to support workflow.
- Operated cash register to take payments and process orders.
- Delivered 98% customer satisfaction by addressing inquiries, resolving conflicts, and recommending products
- Participated in regular stock takes helping manage supplies efficiently.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Streamlined stock management by restocking shelves during peak hours, reducing wait times by 15%
- Trained 5+ new team members on POS systems and inventory protocols, improving onboarding efficiency
- Flexibility: Demonstrate flexibility in scheduling to accommodate peak business hours, including evenings, weekends, and holidays, to ensure adequate staffing levels and meet customer demand.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Handled high-pressure situations calmly providing solutions promptly.
Sales Associate, Electronics Retailer
Vijay Sales
Jaipur, India
06.2018 - 08.2021
- Customer Service & Tech Expertise: Advised customers on electronics and home appliance purchases, explaining technical specifications (e.g., smartphone features, laptop configurations, and smart home devices), boosting accessory sales by 20%
- Inventory Management: Managed inventory for 500+ SKUs, including stock audits and replenishment, reducing out-of-stock instances by 18% during peak sales periods
- Sales Growth: Achieved 110% of monthly sales targets by upselling extended warranties and tech bundles, demonstrating strong product knowledge and persuasive communication
- Team Collaboration: Partnered with store managers to design promotional displays for new product launches, increasing foot traffic by 25%
- Trained 3 new hires on product specifications and CRM workflows, improving team efficiency in handling customer queries
- Problem-Solving: Addressed customer complaints related to product functionality, coordinating with technical teams to resolve issues promptly, improving post-purchase satisfaction.
Education
Master of Science - International Business Management
Bournemouth University
Bournemouth, England 01.2023 - 01.2025
B.Sc. (Hons.) - Agriculture
Vivekananda Global University
Jaipur, Rajasthan 08.2017 - 08.2021
Skills
- Adaptability to new recipes
- Team leadership in kitchen
- Nutritional understanding
- Passion for food presentation
- Food preparation techniques
- Kitchen equipment operation
- Food preparation
- Food presentation
- Food Hygiene
- Tableau
- powerBi
- Excel (PivotTables, VLOOKUP)
- SQL
- SAP
- MS Word
- MS PowerPoint
- One Drive
- MS Access
- MS Teams
- MS 365
- Google sheets
- G-Suite
- Billing systems
- Inventory audits
- CRM workflows
- KPI tracking
- Troubleshooting
- E-commerce platforms
- POS Systems
- Cash Handling
- Inventory Management
- Logistics Coordination
- Upselling
- Cross-Selling Techniques
- Data-driven decision-making
- Customer Service
- Sales Excellence
- Problem-Solving
- Team Collaboration
- Strong analytical skills
- Excellent communication skills
- Familiarity with business intelligence tools
- Detail-oriented
- Analytical Thinking
- Effective Communication
- Attention to Detail
- Active Listening
- Clear and Concise Communication
- Empathy
- Issue Resolution
- Creative Thinking
- Relationship Building
- Store management
- Customer Interaction
- Trust and Rapport
- Personalisation
- Self-Awareness
- Self-Regulation
- Customer Service Skills
- Patience
- Crew scheduling
- Responsiveness
- Product/Service Knowledge
- In-Depth Understanding
- Continuous Learning
- Negotiation Skills
- Time Management
- Follow-Up and Feedback
- Knowledge of CRM Systems
- Knowledge of Digital Communication Tools
- Cultural Sensitivity
Languages
English
Fluent
Hindi
Native
Timeline
Crew trainer and Crew member
McDonald's
09.2023 - Current
Master of Science - International Business Management
Bournemouth University
01.2023 - 01.2025
Sales Associate, Electronics Retailer
Vijay Sales
06.2018 - 08.2021
B.Sc. (Hons.) - Agriculture
Vivekananda Global University
08.2017 - 08.2021
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