Kyla O'Connor

Fortem and Mode are luxury retail recruitment, focusing on the fragrance, beauty, and skincare industries across the UK. Through my in depth training and hands-on experience with some luxury brands in the industry, including Chanel, Bare Minerals, Laura Mercier, NARS, Creed, and more, I have been able to develop a deep understanding of luxury products, customer engagement, and brand representation.

It is very key to have the ability to drive sales through the use of customer engagement as well as product knowledge. This also enables a strong customer relationship that promotes future sales for the company. In addition to driving high sale, it is also extremely vital to take hygiene into consideration when dealing with cosmetics. This job has taught me the importance of altering my approach to customers in order to drive sales. Due to the fact that I am representing various different brands, it is highly important to maintain a level of professionalism at all time in my behaviour and appearance. For example, if promoting a specific brand I would not be using a competitors perfume ect.

• Coordinated private events accommodating up to 30 attendees per evening
• Handled emails and phone enquiries regarding bookings, takeaways and customer queries
• Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
• Ensured cleanliness of restaurant area with regular sweeping and wiping.
• Helped reduce waiting times by swiftly clearing tables after use.
• Worked collaboratively with kitchen staff for efficient service delivery.
• Managed weekday and weekend shifts alongside full-time A-level study commitments

Followed strict safeguarding policies and procedures, maintaining health and safety of children.

lead children activities and ensured a calm and collective bouncy castle, boat and soft play sessions.

Additionally managed the soft play area by attending to customers needs while also leading, planning and preparing seasonal group activities (Christmas/ halloween parties).

Given time frames to complete cleaning tasks amongst the park eg managing litter, keeping hygienic toilets. worked independently and jointly serving paying customers and ensured a positive experience while managing boating rides on the parks lake.

Assessed customer needs through clear communication, anticipating and responding appropriately to queries.

Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.

Maximised customer satisfaction by assisting with purchase selections, locating items and promoting

• Organised table settings for exceptional dining experience
• Handled end-of-day restaurant procedures, from maintaining cleanliness to completing till reconciliation
• Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• worked alongside my GCSE and A-Level studies during weekdays and weekends