Kwok Hung Kenneth Pau
London
Summary
- Experienced IT Support familiar with user support, root cause analysis, system setup and implementation
- Provide support and management of infrastructure, network and Data Centre support, including Windows server, Active Directory, FortiGate NGFW firewall, Veeam Backup, Hyper-V and VM ESXi, VPN, MDM including BYOD, Endpoint Security deployment
- Microsoft Azure Cloud support
- Microsoft Exchange management, planning, deployment, upgrade and migration
- VMware platform, cluster setup and management
- IT compliance experience with HKSFC and FCA licensed company
- System design, upgrade and budgeting
Overview
18
18
years of professional experience
Work History
Azure Support Engineer
Microsoft
London
11.2023 - 06.2024
- Provide EMEA case support to customer in Azure Networking sector
- Collaborate with other team to provide support in the Networking side
- Provide technical advice to customer
- Customer relationship management
Support Engineer
Stewardship
City Of London
09.2023 - 11.2023
- Daily system monitoring and maintenance
- Maintain system and site reliability and validity
- Planning system upgrade and migration with Team Manager
- Technical document review and management
IT Project Specialist
Seaspan Ship Management Ltd.
Hong Kong, Hong Kong
08.2022 - 05.2023
- Coordinate ongoing and upcoming IT project for marine side
- Test and improve workflow before launching project
- Help to draft of technical documents
- Collaborate with different parties to find out and fix any problem when problem found during deployment
- Provide support to vessel fleet by remote and phone
IT Support Specialist (APAC Support)
Zeal Capital Market (UK) Limited
Hong Kong, Hong Kong
10.2020 - 06.2022
- Leading 3 of members in APAC IT Support Team to provide day to day IT support for offices in APAC countries
- Implement of IT security (Enforced new IT security policies, established new SSL VPN tunnel, enrolling 2FA for all systems login, re-deploy Endpoint Security solution)
- Infrastructure, network and Data Center support(Windows server, Active Directory & Azure Active Directory, FortiGate firewall, Veeam Backup, Hyper-V and VM ESXi, Overseas VPN, Microsoft InTune MDM, Kaspersky Endpoint Security)
- Microsoft 365 administration
- Enforce security policies and implement security system
- IT budget and system development planning
- IT asset control
- Collaborate with Compliance Team to ensure all systems and workflow to meet requirements from Financial Conduct Authority(FCA)
- IT Vendor management
- IT asset control and management
Senior IT Officer (Assistant Manager)
Amber Hill Capital Limited
Hong Kong, Hong Kong
01.2020 - 04.2020
- Leading 3 of member to provide day to day IT Support to Hong Kong, Shanghai and Singapore office
- IT infrastructure and network support (Windows server, Active Directory, Dell SAN storage, Huawei firewall, Veeam Backup, Hyper-V and VM ESXi, Stocks trading Servers, Bloomberg, MobileIron Device Management)
- Microsoft 365 administration and support
- IT security control (IT policies implement, Mobile Device Management, Active Directory GPO redesign and enforce)
- Collaborate with Compliance Team to ensure systems and workflow meet with requirements from The Stock Exchange of Hong Kong Limited(HKEX), Hong Kong Securities and Futures Commission(HKSFC) and Monetary Authority of Singapore(MAS)
- Business Contingency Plan design and review
- IT Project management
- AV and VC support
- IT vendor management
- IP phone system and CCTV control and support
- VIP Support
- IT asset control
- IT budget control
System Administrator
Wünsche (Hong Kong) Limited
Hong Kong, Hong Kong
06.2019 - 09.2019
- Provide day to day IT support to Hong Kong and China office
- Infrastructure and network support(Windows server, Synology NAS WatchGuard firewall, Symantec Backup Exec, Hyper-V and VM ESXi)
- Daily system monitoring
- IPPBX, access control system and CCTV support
Associate of IT
AMTD Group Company Limited
Hong Kong, Hong Kong
10.2014 - 04.2019
- Provide day to day IT onsite/ remote support (Windows & Mac)
- IT security implementation (Multi-layer firewall, Multi factor authorisation, new email security gateway, mobile device management including BYOD)
- Infrastructure and network support (Windows Server, Exchange Server, Active Directory, Linux Server, IBM & NEC SAN storage, FortiGate NGFW firewall, Cisco Wi-Fi, Stocks and Futures trading servers, Veeam Backup, Sophos Endpoint security, Cisco Umbrella Mobile Device Management, Cisco Secure Email Gateway, SSL VPN)
- Trading platform and finance data analysis systems support (Megahub, Ayers and Bloomberg)
- Microsoft 365 support and administration
- Cisco, Polycom and MS Teams video conferencing solution, Crestron Digital Workspace support and maintenance
- Collaborate with Compliance Team to ensure our systems layout and workflow meet with requirements from Hong Kong Monetary Authority(HKMA), Securities and Futures Commission(HKSFC) and The Stock Exchange of Hong Kong Limited(HKEX)
- IT vendor management
- IT asset control and management
- 7x24 VIP support
Assistant System Engineer
Yunta Securities (Hong Kong) Limited
Hong Kong, Hong Kong
02.2014 - 06.2014
- Provide day to day IT support to Hong Kong office and branches
- Data Center support and management
- System administration(Windows Server, Active Directory, Exchange Server)
- IT inventory control
- Trading platform support (Local and Taiwan stocks trading platform)
Senior Supervisor
Taiwan Concord Capital Securities (Hong Kong) Ltd.
Hong Kong, Hong Kong
10.2013 - 12.2013
- Provide day to day support to Hong Kong office
- Infrastructure and network support (Windows Server, Active Directory, FortiGate firewall)
- Trading platform support and administration
- IT vendor management
IT Officer
Bright Smart Securities (Hong Kong) Limited
Hong Kong, Hong Kong
06.2011 - 10.2013
- Provide day to day IT support to Hong Kong office and all branches in Hong Kong
- Provide Helpdesk support to clients
- Trading platform support (Local stocks trading and futures)
- Collaborate with Marketing Team for any Marketing events
- Branch network and system design
System Administrator
Primetech Technology Ltd.
Hong Kong, Hong Kong
12.2009 - 03.2010
- Daily end user support
- Lotus Notes support
- Server support
- PABX support and cabling
Service Engineer(Contract)
Long Data Technology Ltd.
Hong Kong, Hong Kong
09.2009 - 12.2009
- Secondment to DBS Hong Kong
- Provide day to day help-desk support to users by phone/ email/ remote or on-site
- Data migration
- Relocation and any planned restructuring project
Customer Service Engineer
Unisys China/ Hong Kong Limited
Hong Kong, Hong Kong
05.2007 - 05.2009
- Secondment contract to HSBC Hong Kong
- Provide day to day IT support to office and branch users
- Server hardware support
- Cabling and relocation
Field Engineer
Jardine One Solutions
Hong Kong, Hong kong
07.2006 - 04.2007
- Provide hardware maintenance including PCs, Laptops and Printers
- Data migration
- PC relocation
- Server hardware support and installation
Education
High school graduate - Computer
Lingnan Dr. Chung Wing Kwong Memorial Sec. School
03.2003
Skills
- IT procurement and budgeting
- Systems deployment and implementation
- Virtualization(VMWare, Hyper-V, Azure VM, Amazon EC2)
- Backup management(Veeam Bacup & Replication, Symantec Backup Exec)
- Azure Cloud and Networking
- On-premises networking(FortiGate NGFW, Cisco, UniFi, Aruba)
- Mail Server mangement(Linux SendMail, Microsoft Exchange 2003 - 2019, Exchange Online, Cisco Secure Email Gateway)
- Endpoint Security deployment and management(Symantec Endpoint Protection, Sophos Endpoint Protection, CrowdStrike Falcon, Kaspersky Endpoint Security, Bitdenfender)
- Mobile Device Management(Microsoft Intune, Cisco Umbrella, MobileIron)
- Deskside support(Windows 7, 10, 11, MacOS, iOS, Android)
- Video Conferencing Solution (Polycom, Cisco, MS Teams, Zoom, Crestron Video Conferencing and Digit Workspace Solution)
- IT Project Management
- Business Contingency Planning and disaster recovery
- VIP support
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Advanced
Timeline
Azure Support Engineer
Microsoft
11.2023 - 06.2024
Support Engineer
Stewardship
09.2023 - 11.2023
IT Project Specialist
Seaspan Ship Management Ltd.
08.2022 - 05.2023
IT Support Specialist (APAC Support)
Zeal Capital Market (UK) Limited
10.2020 - 06.2022
Senior IT Officer (Assistant Manager)
Amber Hill Capital Limited
01.2020 - 04.2020
System Administrator
Wünsche (Hong Kong) Limited
06.2019 - 09.2019
Associate of IT
AMTD Group Company Limited
10.2014 - 04.2019
Assistant System Engineer
Yunta Securities (Hong Kong) Limited
02.2014 - 06.2014
Senior Supervisor
Taiwan Concord Capital Securities (Hong Kong) Ltd.
10.2013 - 12.2013
IT Officer
Bright Smart Securities (Hong Kong) Limited
06.2011 - 10.2013
System Administrator
Primetech Technology Ltd.
12.2009 - 03.2010
Service Engineer(Contract)
Long Data Technology Ltd.
09.2009 - 12.2009
Customer Service Engineer
Unisys China/ Hong Kong Limited
05.2007 - 05.2009
Field Engineer
Jardine One Solutions
07.2006 - 04.2007
High school graduate - Computer
Lingnan Dr. Chung Wing Kwong Memorial Sec. School