Akosua Obeng-Amoo

• As an Azure Cloud Technical Support Engineer, worked on technically challenging areas of networking, compute , VM's and Storage to resolve customer problems on timely manner.
• Worked on escalated tasks related to interconnectivity issues, complex cloud-based management, service interruptions with virtual machines, and associated virtual storage issues.
• Managed and created storage account in Azure portal. Worked on creating images of virtual machines and attaching disk storage to them. Also managed virtual network endpoints for hosts on Azure portal.
• Experience deploying VM's, storage, network, backup/restore, and also with Powershell scripts.
• Worked on increasing subscription limits and upgrading customer accounts.
• Successfully led a new initiative of Chat Support and worked with team of engineers to resolve challenging issues.
• Exposed to working with various issue severities and appropriately engaging specialized teams without impacting the customer experience.
• Handling and resolving issues remotely.
• Designed and configured Azure VNets, Subnets and network settings.
• Hands-on experience in Azure Development, Worked on Azure Storage, Azure SQL Database, Azure Redis Cache, Azure Active Directory and Managed Identity.
• Experience in migrating the existing V1 Classic Azure Infrastructure into V2 (ARM)
• Have familiarity with Azure Kubernetes and Dockers.

Extended career break to raise a family.

Administer and maintain Oracle databases that support various applications, ensuring optimal performance and availability.

Conducted routine database monitoring, tuning, and optimization to enhance system efficiency.
implemented and managed backup and recovery strategies, minimizing data loss and downtime.
collaborated with developers to optimize SQL queries and enhance database performance.
Diagnosed and resolved database-related incidents, ensuring timely and effective solutions.
Install, configure, and upgrade Oracle database software to the latest versions.
Perform routine database monitoring, tuning, and capacity planning to meet evolving business requirements.

Develop and implement effective backup and recovery strategies to minimize data loss and ensure timely system restoration.
Conduct regular testing of backup and recovery procedures to validate their effectiveness.

Support team to successfully deliver complex projects, including technical guidance as required.
Resolution of escalated issues and problems from the Service Desk Concurrent Manager tunning.
Provide technical assistance to functional consultants. Installing and configuring an HTTP/Apache server
Oracle support to fix some accounting problems that a bug had caused.
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Perform DBA duties including database backups, monitoring, restoration, performance tuning, and capacity analysis.
Created and fixed BAU reports using Tableau and Microsoft Reporting Services (SSRS)
Designed and managed existing ETL packages using SSIS. Server clustering, database security configuration Troubleshoot databases and custom application issues.
Installation, Administration and Maintenance of SQL Server Instances Creating Linked Servers to SQL Servers and other systems (Oracle, Access and Informix)
Installation and configuration of new SQL Servers Database Performance tuning.
Created and maintained ETL packages using SQL Server DTS Troubleshooting Server, Network and User Connectivity Issues Development (Creating new tables, new indexes, new stored procedures, new jobs, etc.)
Documented the company’s database environment. Perform Backup and Recovery and ensure that the backup schedule meets business and recovery requirements

Maintained database objects by reorganizing indexes and tables. Monitoring of databases and file systems for space
Defragment tablespaces and rebuild indexes and databases.
Create and clone databases and database objects.
Transferring and copying data files from one machine to another using the FTP method.
Querying the database, creating users, profiles, roles and granting privileges.
Export and import of database objects, loading data into Oracle tables using SQL LOADER
Developing a replicated database for MIS purposes using snapshots through a database link and maintaining referential integrity through a refreshing group.
Regular maintenance of production and test databases including data refreshes and export/import operations
Fix any ad-hoc requests and issues. Perform several DBA housekeeping tasks.