Summary
Overview
Work history
Education
Skills
Certification
Interests
Languages
Timeline
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Kwan Hung Lo

Kwan Hung Lo

Sale,Manchester

Summary

Personal statement High-standard experience in Hotel, manage and monitor team roles, currently seeking a new position as an Housekeeping supervisor. A highly organised and efficient individual

Overview

20
20
years of professional experience
1
1
Certification

Work history

Housekeeper

Hale Country Club & Spa
Sale, Trafford
05.2022 - Current
  • Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Communicated with other staff to determine best use of resources and guest care.
  • Cleaned and maintained sauna and steam room for all day use.
  • Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
  • Provided high-quality cleaning services daily, working efficiently to meet timeframe demands.
  • Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
  • Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
  • Serviced showeroom with fresh supplies and regular cleaning.
  • Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.

Senior Area Supervisor

Green Dot Dot Limited
12.2019 - 01.2022
  • Improve on standards and objectives for different stores
  • Assist upper management in decision for expansion or acquisition
  • Maintain competitive awareness by monitoring competition and trends and reacting where necessary
  • Build team philosophy and cultivate a team to achieve the company's targets and objectives
  • Identifying areas for development and improvement across the stores and also implementing action plans

Education Manager

Top Star Education Centre
03.2008 - 12.2019
  • Develop and implement strategic sales plans
  • Continuously grow the business by hitting growth targets
  • Regular collaboration with other Senior Mangers
  • Participate in strategic meetings and new directions meetings to follow up on new opportunities coming in from customer relationship work

Housekeeping Supervisor

Four Season Hotel
08.2005 - 02.2008
  • Identify ways to improve Guest Satisfaction
  • Participate in training to improve skills and performance
  • Recruit, train, manage and monitor team performance daily/weekly
  • Working in a fast paced high energy environment and checking quality of rooms
  • Maintaining the standards set by Hotelcare and our client at all time
  • Meeting daily targets
  • Working closely with supervisory team to support the head housekeeper

Room Attendant

Renaissance Harbour View Hotel
12.2003 - 07.2005
  • Dusting, polishing, vacuuming
  • Refreshing of all towels and linen as required
  • Stripping and making beds
  • Cleaning bathrooms
  • Reporting any maintenance issues and safety hazards

Education

Ha Kwai Chung Government Secondary Technical School

Skills

  • 50 words per minute typing
  • Proficiency in all areas of
  • Microsoft Office, including Access, Excel, Word and PowerPoint
  • Communication skills, both written and verbal
  • Staff rota tracking
  • Accident prevention strategies

Certification

Certificate of the Occupational Safety and Health Centre Certificate of Hospitality Industry Training and Development Centre Certificate of Housekeeping Supervisory

Interests

Hobbies & Interests , Main interest hiking and swimming for keep fit and healthy , Sometime playing basketball with friend which has team-working skills and enjoys the company of other people , travelling in holidays for relaxing with family

Languages

Chinese (Cantonese)
Advanced

Timeline

Housekeeper

Hale Country Club & Spa
05.2022 - Current

Senior Area Supervisor

Green Dot Dot Limited
12.2019 - 01.2022

Education Manager

Top Star Education Centre
03.2008 - 12.2019

Housekeeping Supervisor

Four Season Hotel
08.2005 - 02.2008

Room Attendant

Renaissance Harbour View Hotel
12.2003 - 07.2005

Ha Kwai Chung Government Secondary Technical School

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Kwan Hung Lo