Hi, I’m
Claire Wilder
Market Bosworth,Leicestershire
Summary
There is an opportunity for both me and you. In me, you will find an employee who values loyalty, hard work and commitment. In you, I will find a work family to grow and develop my career to its full potential.
The thing is, I'm ready to work; I have raised my family and shown them the commitment and time that they deserve. Now, after many years, I have achieved my Bachelor's degree in Business Administration. With this, I want to find my career. My life experience offers a perspective that education or money cannot buy,
Curious by nature I am a problem solver, and I revel in investigating and strategising the problem from all angles. Stories, problems, dilemmas all have many sides to the story. Accessing all those sides and not limiting yourself to one perspective is my speciality. I work well under pressure and thrive in a fast-paced environment but can also appreciate the quiet focus time to get things done.
I am looking for a company to see the potential that I have, I do not want to waste time in my career, I want it to explode.
Overview
19
years of professional experience
Work history
By Miles LtdLondon, City of London
Customer Executive
04.2022 - Current
Job overview
- Massed a large product knowledge to offer solutions and problem-solving to customers via phone, web chat, or email conversations.
- Met target goals for productivity whilst maintaining an exceptional level of service. Turning the most contentious issue into a problem-solved and goal to achieve a positive outcome. ++
- Evaluated campaign performance to optimise return on investment.
- Developed targeted advice for decision-makers on reaching target consumers and building awareness.
- Completed consistent customer satisfaction by focusing on the customer directly and giving total attention to the problem. Each customer or colleague would FEEL that my attention was entirely on them resulting in calm seas.
LaBelle ManagementTraverse City
Food & Beverage Director
03.2019 - 01.2022
Job overview
- Redesigned hotel breakfast menu to room delivery service
- Researched purchases and implemented a new purchasing structure, saving money whilst offering an improved product
- Devised and implemented a new inventory system for both breakfast and marketplace, organised new vendors to maximise profits
- Helped provide a safer workplace by cataloguing and dispatching health and safety information and posters for the food service program to maintain health department compliance
- Management of staff, coordinating with management, andcommunicating with all departments to maintain seamless service
- Developed menus with strict cost controls to maximise restaurant profits.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Led by example in providing customers with attentive, professional restaurant service.
KatBar Inc.Leland, West Midlands
Business Manager
04.2011 - 12.2018
Job overview
- Reduced excess spending by £25,000 year-on-year through budget analysis and cost reduction strategies.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Prepared short- and long-term forecasting functions to inform company objectives and financial decision-making.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Implemented automation strategies for office operations, correspondence management and recordkeeping.
- Handled complex project management concerns productively, with little oversight.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Improved operations by implementing training and development sessions into employee schedules.
Leelanau Children's Centre
Business Manager
10.2004 - 09.2010
Job overview
- Self-taught initially, then college-educated to maintain AR, AP, Payroll, Payroll Taxes, and government food programs
- Maintained paperwork and filing systems for employees, students, vendors, State and Federal requirements, tax, and licensing entities
- Answering incoming calls
- Creating all necessary documents and correspondence as required, including board meeting agendas and minutes, communication with State, and Federal agencies
- Printing any supplementary notes as required
Education
Northwestern Michigan College
Associates Degree from America, Earth Science
Northhwestern Michigan CollegeTraverse City, USA
Relevant business course Microsoft Word, Excel, PowerPoint courses - Ao Two years of accounting classes from Microsoft Office
Southern New Hampshire University
BA from Business Administration
University overview
- A
On course
Groby Community CollegeLeicester
GCSEs from Maths, Biology, Chemistry, English, Geography, Sociology
09/1989 - 06/1991
Groby Community CollegeLeicester
A-Levels from Physics, Biology, Maths
09/1991 - 06/1993
Skills
- 50 words per minute typing
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
- Excellent communication skills, both written and verbal
- Proficient in QuickBooks
- Creative in form and ad design
- Staff Management
- Business administration
- Payroll and budgeting
- Scheduling
- Bookkeeping
- Database administration
Interests
Hobbies & Interests
, My hobbies are my children; if there is anything that has taught me to multi-task, it's having a family!
Photography is another of my interests; taking many pictures is the key to getting the right one.
Cooking is also my passion; feeding those around me creates a sense of belonging to family and
friends alike.
Timeline
Customer Executive
By Miles Ltd
04.2022 - Current
Food & Beverage Director
LaBelle Management
03.2019 - 01.2022
Business Manager
KatBar Inc.
04.2011 - 12.2018
Business Manager
Leelanau Children's Centre
10.2004 - 09.2010
Northwestern Michigan College
Associates Degree from America, Earth Science
Northhwestern Michigan College
Relevant business course Microsoft Word, Excel, PowerPoint courses - Ao Two years of accounting classes from Microsoft Office
Southern New Hampshire University
BA from Business Administration
Groby Community College
GCSEs from Maths, Biology, Chemistry, English, Geography, Sociology
09/1989 - 06/1991
Groby Community College
A-Levels from Physics, Biology, Maths
09/1991 - 06/1993
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