Kwaku Ofori-Dompere
Hatfield,Hertfordshire
Summary
Goal-oriented professional, skilled leader and analytical problem-solver versed in budget planning, staff oversight and educational programme management. Uses relationship-building talents and diplomatic communication style to forge long-lasting connections and enhance operations.
Astute educator with proven background meeting and exceeding operational objectives. Maintains currency on trends in field to keep systems modernised and streamlined. People-person with excellent planning abilities.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head of department in secondary school
East Airport International School
Accra -Ghana
09.2017 - 12.2023
- Applied rewards and sanctions for pupils to encourage and reinforce good behaviour.
- Maintained and developed assessment practices in line with policies and procedures.
- Acted as liaison between the teachers and administrators.
- Delegated tasks and responsibilities among department staff encouraging team working and mutual support.
- Vet lesson plan of teachers to ensure it meet the quality assurance standard of the school
- Vet exams questions of teachers to ensure the questions meet all quality standards of the school
Sociology teacher
East Airport International School
Accra-Ghana
09.2010 - 12.2023
- Prepared comprehensive course material in line with blended learning strategies, achieving high retention rates.
- Supported syllabus development through by aiding high engagement and attainment levels within the department.
- Provided compassionate student mentoring to aid educational, emotional and social development.
- Used developed engagement techniques to teach students key sociological concepts, .
- Offered additional guidance and support to students as necessary, aiding attainment of outstanding IGCSE results.
- Assessed student progress against curricular targets, improving overall school achievement of IGCSE results by 90%.
Sociology and PHSE teacher
Chingford Foundation School
Chingford, London
01.2024 - Current
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Sales and customer service representative
GLICO life Insurance Company Limited
Takoradi -Ghana
09.2009 - 07.2010
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Assisted customers with varying questions using product knowledge and service expertise.
- Utilised persuasive communication skills to overcome objections and secure sales.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Collaborated with internal teams to relay customer feedback for product and service improvements.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Resolved or escalated customer issues for high levels of satisfaction.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
Education
Bachelor of Arts - Sociology and Social Work
Kwame Nkrumah University of Science and Technology
Kumasi-Ghana 09.2005 - 06.2009
Single Subject Diploma - Human Resource Management
The Institute of Commercial Management
Bournemouth, England 06.2007 - 05.2008
Skills
- Parent communication
- Recruitment and enrolment
- Regulatory compliance
- Activity planning
- Advisory
- Policy and procedure implementation
- Leadership
- Student assessments
- Staff evaluations
- Classroom instruction
- Progress monitoring
Languages
English
Fluent
Accomplishments
- Maintained 100% pass rate for Cambridge IGCSE A*-D for 12 years
- Maintained 80% pass rate for Cambridge A-level A*-D for 10 years
- Collaborated with team from Rotary International Accra-Airport club in establishing of InterAct Club of East Airport International.
- As Patron of the Club assisted student in raising money for charity work such as buying furniture for the library of Martey Tsuru Presbytery School Accra.
- As Patron of the Club assisted student in raising money for charity work such as buying provisions and food items for the Teshie Orphanage Accra.
- Collaborated with management and InterAct club members in organize the maiden Health walk in East Airport International School
Certification
Certificate of Participation; lancanster University Ghana: Counsellors Workshop
Certificate of Recognition; Bristish Council Ghana: School Recognition for Hard work and Dedication
Timeline
Sociology and PHSE teacher
Chingford Foundation School
01.2024 - Current
Head of department in secondary school
East Airport International School
09.2017 - 12.2023
Sociology teacher
East Airport International School
09.2010 - 12.2023
Sales and customer service representative
GLICO life Insurance Company Limited
09.2009 - 07.2010
Single Subject Diploma - Human Resource Management
The Institute of Commercial Management
06.2007 - 05.2008
Bachelor of Arts - Sociology and Social Work
Kwame Nkrumah University of Science and Technology
09.2005 - 06.2009
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