Kwabena Opuni-Boateng
Receptionist/Administrative Assistant
London
Summary
I am a well-presented, polite, tactful and friendly receptionist with background in various office settings. Knowledgeable about security, customer service and clerical requirements. I can take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized individual equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist /Administrative Assistant
Meduma Maternity Clinic
10.2019 - 01.2022
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Scheduling appointments and keeping those appointments on time
- Assisting patients with completing necessary forms and documentation
- Keeping a clean and calm reception area
- Processing billing and payments
- Faxing, scanning, filing, and mailing documentation
- Monitoring and ordering stationery and clinical supplies
- Booking and organizing staff and doctor meetings
- Maintaining information confidentiality at all times
- Confirmed appointments, communicated with clients and updated client records.
Receptionist /Administrative Assistant
Accra Marriott Hotel
04.2018 - 09.2019
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system.
Analyst and Compliance Officer
WAICA Re Capital Ltd, Securities and Exchange Commission
Accra
01.2016 - 11.2016
- Researching on current market information
- Updating the internal data on various market trends
- Send summarised market information to clients and potential clients
- Report to, (SEC) on activities or changes that occur in the company
- Attend SEC meetings
- Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date with the relevant laws
- Performing administrative tasks such as file creation and maintaining files of ongoing projects.
Administrative Assistant
Citizen Advice Bureau
London
04.2009 - 04.2009
- Receiving, delivering and franking post;
- Answering the telephone
- Making calls from instructions
- Filling and receiving documents
- Using the computer and office machinery
- Preparing business documents such as; letter to customers who are in debt and benefits.
Education
Bachelor of Arts - Business Management
Middlesex University
London 04.2012 - 04.2015
Access To Higher Education - Business And IT
Newham College of Further Education
London 04.2009 - 04.2010
Progression Diploma - Office Professionals Level
Newham College of Further Education
01.2008 - 01.2009
Skills
Written and Verbal Communicationundefined
Reference
Available on request.
Timeline
Receptionist /Administrative Assistant
Meduma Maternity Clinic
10.2019 - 01.2022
Receptionist /Administrative Assistant
Accra Marriott Hotel
04.2018 - 09.2019
Analyst and Compliance Officer
WAICA Re Capital Ltd, Securities and Exchange Commission
01.2016 - 11.2016
Bachelor of Arts - Business Management
Middlesex University
04.2012 - 04.2015
Access To Higher Education - Business And IT
Newham College of Further Education
04.2009 - 04.2010
Administrative Assistant
Citizen Advice Bureau
04.2009 - 04.2009
Progression Diploma - Office Professionals Level
Newham College of Further Education
01.2008 - 01.2009
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