Summary
Overview
Work history
Education
Skills
Certification
Custom
Timeline
Generic

Kwabena Agyapong

Bournemouth,Dorset

Summary

A versatile professional with extensive expertise in artisanal bread knowledge, efficient workspace organisation, and adaptability to new recipes. Demonstrates a strong understanding of baking processes and food allergens, complemented by exceptional skills in elderly care, including personal care assistance, patient safeguarding, and companionship. Proficient in housekeeping, food preparation, and maintaining a person-centred approach to care plan management. Adept at handling activities of daily living and medication administration with patience and resilience. Possesses excellent communication skills, empathy, compassion, and the ability to manage time effectively while working collaboratively within a team. Experienced in customer service roles with a focus on sales support, cash handling, and problem-solving abilities. Skilled in IT applications such as Microsoft Excel and capable of performing heavy manual lifting tasks including packing procedures and stock management. Career goals include leveraging these diverse skills to enhance operational efficiency in dynamic environments while ensuring high-quality service delivery.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Care Assistant

Cera Care
Poole, Dorset
04.2025 - 07.2025
  • Preparing and serving meals according to dietary requirements.
  • Assist with eating and drinking when necessary.
  • Respect privacy and dignity of each resident during provision of care services.
  • Assist in all aspects of personal care, retaining comfort and dignity.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Respected privacy and dignity of each resident during provision of care services.
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Assisted in daily living activities for enhanced patient comfort.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

Bakery Operative

Finsbury Foods
Salisbury, Wiltshire
09.2024 - 07.2025
  • Complied with food safety regulations, ensuring healthy baked products.
  • Assisted in the development of seasonal bakery items, attracting more customers.
  • Achieved perfect dough consistency by mixing ingredients meticulously.
  • Contributed to recipe improvement discussions, introducing innovative ideas.
  • Monitored oven temperatures regularly to prevent over or under-baking.
  • Performed dough proofing perfectly for best bread quality.
  • Ensured cleanliness of bakery facilities through regular sanitation routines.

School Cleaner

Kindred FM
Poole
10.2023 - 09.2024
  • Sweeping, mopping, and vacuuming classrooms, hallways, and offices.
  • Dusting furniture, desks, chairs, and other surfaces.
  • Emptying trash bins and disposing of waste properly.
  • Cleaning and sanitizing toilets, sinks, and washrooms.
  • Disinfecting high-touch areas such as door handles, railings, and light switches.
  • Replenishing soap, toilet paper, and paper towels in restrooms.
  • Using appropriate cleaning chemicals safely and according to guidelines.
  • Maintaining and storing cleaning tools and equipment properly.
  • Reporting any maintenance or repair needs to the school administration.

Warehouse Worker

FedEx Express
Poole
01.2024 - 08.2024
  • Loading and unloading packages from delivery trucks, trailers, and conveyor belts.
  • Sorting packages based on size, destination, and shipping priority.
  • Scanning and labeling shipments for accurate tracking.
  • Following FedEx's health and safety policies to prevent accidents.
  • Wearing appropriate protective gear (PPE) such as gloves, safety shoes, and vests.
  • Keeping work areas clean and free of hazards.
  • Adapting to fast-paced environments and handling high volumes of shipments.

Care Assistant

Unique Personnel
Carshalton, Sutton
02.2023 - 10.2023
  • Preparing and serving meals according to dietary requirements.
  • Assist with eating and drinking when necessary.
  • Respect privacy and dignity of each resident during provision of care services.
  • Assist in daily living activities for enhanced patient comfort.
  • Assist in all aspects of personal care, retaining comfort and dignity.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.

Warehouse Worker

Amazon Logistics
Poole
10.2022 - 01.2023
  • Sorting parcels based on size, destination, and delivery priority.
  • Stowing items in designated storage locations for easy retrieval.
  • Ensuring proper organization and tracking of stock within the warehouse.
  • Packing products securely to prevent damage during transit.
  • Placing shipping labels on packages and preparing them for dispatch.
  • Using pallet jacks, trolleys, and conveyor belts safely.
  • Operating handheld scanners to track and update inventory.
  • Following guidelines for safely handling heavy items.
  • Working at a fast pace to meet Amazon's fulfillment timelines.
  • Following Amazon's performance metrics, such as pick rates and accuracy.
  • Collaborating with team members to streamline operations.

Customer Service Representative

Societe Generale Bank
Kumasi
09.2021 - 10.2022
  • Greeting customers and providing excellent service.
  • Addressing inquiries about bank accounts, transactions, and services.
  • Assisting customers with online banking, mobile apps, and ATMs.
  • Processing deposits, withdrawals, and transfers.
  • Issuing bank drafts, checks, and cashier's checks.
  • Investigating and resolving complaints or discrepancies.
  • Assisting with lost or stolen cards, PIN resets, and account security issues.
  • Reporting fraud or suspicious activities.
  • Verifying customer identification (KYC – Know Your Customer).
  • Developing strong customer relationships to improve satisfaction and loyalty.

Support Worker

Integrity Care Service
Kumasi
08.2016 - 08.2018
  • Assisted elderly individuals with daily personal care tasks including bathing, dressing, grooming, and toileting, while promoting dignity and independence.
  • Supported residents with mobility needs, including the safe use of mobility aids and transfers using hoists.
  • Prepared and served nutritious meals according to dietary requirements and individual preferences.
  • Administered medication per care plans and under supervision, ensuring correct dosages and accurate documentation.
  • Maintained a clean, hygienic, and safe living environment by assisting with housekeeping tasks, including laundry, cleaning, and making beds.
  • Provided emotional support and companionship to reduce feelings of isolation and enhance overall well-being.
  • Encourage participation in recreational and social activities to promote mental stimulation and community engagement.
  • Observed and reported changes in physical or mental health to the senior care team, ensuring timely medical attention when needed.
  • Maintained accurate daily records, including care plans, health observations, and incident reports.
  • Followed safeguarding procedures to protect residents from abuse or neglect, maintaining confidentiality and promoting respect at all times.

Volunteer Support Worker

Holy Family Hospital
Techiman
05.2013 - 08.2015
  • Assisting with daily activities such as bathing, dressing, and grooming.
  • Helping with toileting and incontinence care.
  • Supporting individuals with mobility and transferring.
  • Assisting with feeding if necessary.
  • Assisting with light cleaning, laundry, and meal preparation.
  • Ensuring a safe and supportive environment for the individuals they support.
  • Identifying and addressing challenges that may arise in the individual's care plan.

Education

Master of Science - Information Technology

Bournemouth University
09.2022 - 05.2024

Bachelor of Science - Information Technology

Kessben University
09.2017 - 06.2021

Skills

  • Artisanal bread knowledge
  • Efficient workspace organisation
  • Adaptability to new recipes
  • Baking process understanding
  • Knowledge of food allergens
  • Elderly care
  • Patience and Resilience
  • Housekeeping
  • Food preparation
  • Empathy and Compassion
  • Communication Skills
  • Person-Centred Approach
  • Care plan management
  • Activities of Daily Living
  • Medication Administration
  • Time Management skill
  • Handling information
  • Teamwork
  • IT skills
  • Sales and Product Knowledge
  • Problem-Solving Abilities
  • Attention to Detail
  • Customer Service Skills
  • Multitasking
  • Calm under pressure
  • Customer sales support
  • Cash and card processing
  • Adaptability in fast-paced environments
  • Microsoft Excel
  • Heavy manual lifting
  • Packing procedures
  • Stocking and loading
  • Pallet wrapper operation
  • Scanning device operation
  • Loading and unloading
  • Personal care assistance
  • Patient safeguarding
  • Record-keeping
  • Elderly companionship

Certification

Care Certificate

Custom

References available upon request.

Timeline

Care Assistant

Cera Care
04.2025 - 07.2025

Bakery Operative

Finsbury Foods
09.2024 - 07.2025

Warehouse Worker

FedEx Express
01.2024 - 08.2024

School Cleaner

Kindred FM
10.2023 - 09.2024

Care Assistant

Unique Personnel
02.2023 - 10.2023

Warehouse Worker

Amazon Logistics
10.2022 - 01.2023

Master of Science - Information Technology

Bournemouth University
09.2022 - 05.2024

Customer Service Representative

Societe Generale Bank
09.2021 - 10.2022

Bachelor of Science - Information Technology

Kessben University
09.2017 - 06.2021

Support Worker

Integrity Care Service
08.2016 - 08.2018

Volunteer Support Worker

Holy Family Hospital
05.2013 - 08.2015
Kwabena Agyapong