Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kwabena Agyapong

Bournemouth,Dorset

Summary

I am a dedicated and hardworking individual with experience in volunteer support work, care assistance, warehouse operations, school cleaning, and bakery production. I have developed a strong work ethic, attention to detail, and a passion for providing excellent service in various roles.

As a Volunteer Support Worker and Care Assistant, I have gained valuable experience in assisting vulnerable individuals with daily activities, offering emotional support, and ensuring their well-being. I am compassionate, patient, and skilled in maintaining dignity and respect while providing personal care and companionship.

In my role as a Warehouse Worker, I have demonstrated efficiency in handling goods, stock management, and maintaining a safe and organized workspace. I am physically fit, able to work in fast-paced environments, and committed to meeting productivity targets while following health and safety regulations.

As a School Cleaner, I have contributed to creating a safe and hygienic learning environment for students and staff. I take pride in ensuring cleanliness, disinfecting surfaces, and maintaining high sanitation standards in classrooms, restrooms, and common areas.

In my position as a Bakery Operative, I have developed hands-on experience in food preparation, dough handling, and operating baking equipment. I work well under pressure, adhere to food safety guidelines, and contribute to producing high-quality baked goods.

Overall, my diverse experience across multiple industries has made me adaptable, reliable, and a strong team player. I am eager to apply my skills in a role where I can continue to grow and make a meaningful contribution.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Bakery operative

Finsbury Foods
Salisbury, Wiltshire
09.2024 - Current
  • Complied with food safety regulations, ensuring healthy baked products.
  • Assisted in the development of seasonal bakery items, attracting more customers.
  • Achieved perfect dough consistency by mixing ingredients meticulously.
  • Contributed to recipe improvement discussions, introducing innovative ideas.
  • Monitored oven temperatures regularly to prevent over or under-baking.
  • Performed dough proofing perfectly for best bread quality.
  • Ensured cleanliness of bakery facilities through regular sanitation routines.

School cleaner

Kindred FM
Poole
10.2023 - 09.2024
  • Sweeping, mopping, and vacuuming classrooms, hallways, and offices.
  • Dusting furniture, desks, chairs, and other surfaces.
  • Emptying trash bins and disposing of waste properly.
  • Cleaning and sanitizing toilets, sinks, and washrooms.
  • Disinfecting high-touch areas such as door handles, railings, and light switches.
  • Replenishing soap, toilet paper, and paper towels in restrooms.
  • Using appropriate cleaning chemicals safely and according to guidelines.
  • Maintaining and storing cleaning tools and equipment properly.
  • Reporting any maintenance or repair needs to the school administration.

Warehouse worker

FedEx Express
Poole
01.2024 - 08.2024
  • Loading and unloading packages from delivery trucks, trailers, and conveyor belts.
  • Sorting packages based on size, destination, and shipping priority.
  • Scanning and labeling shipments for accurate tracking.
  • Following FedEx’s health and safety policies to prevent accidents.
  • Wearing appropriate protective gear (PPE) such as gloves, safety shoes, and vests.
  • Keeping work areas clean and free of hazards.
  • Adapting to fast-paced environments and handling high volumes of shipments.


Care assistant

Unique Personnel
Carshalton, Sutton
02.2023 - 10.2023
  • Preparing and serving meals according to dietary requirements.
  • Assist with eating and drinking when necessary.
  • Respect privacy and dignity of each resident during provision of care services.
  • Assist in daily living activities for enhanced patient comfort.
  • Assist in all aspects of personal care, retaining comfort and dignity.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.

Warehouse worker

Amazon Logistics
Poole
10.2022 - 01.2023
  • Sorting parcels based on size, destination, and delivery priority.
  • Stowing items in designated storage locations for easy retrieval.
  • Ensuring proper organization and tracking of stock within the warehouse.
  • Packing products securely to prevent damage during transit.
  • Placing shipping labels on packages and preparing them for dispatch.
  • Using pallet jacks, trolleys, and conveyor belts safely.
  • Operating handheld scanners to track and update inventory.
  • Following guidelines for safely handling heavy items.
  • Working at a fast pace to meet Amazon’s fulfillment timelines.
  • Following Amazon’s performance metrics, such as pick rates and accuracy.
  • Collaborating with team members to streamline operations.

Customer service representative

Societe Generale Bank
Kumasi
09.2021 - 10.2022
  • Greeting customers and providing excellent service
  • Addressing inquiries about bank accounts, transactions, and services
  • Assisting customers with online banking, mobile apps, and ATMs.
  • Processing deposits, withdrawals, and transfers.
  • Issuing bank drafts, checks, and cashier’s checks.
  • Investigating and resolving complaints or discrepancies.
  • Assisting with lost or stolen cards, PIN resets, and account security issues.
  • Reporting fraud or suspicious activities.
  • Verifying customer identification (KYC – Know Your Customer).
  • Developing strong customer relationships to improve satisfaction and loyalty.

Volunteer support worker

Komfo Anokye Teaching Hospital
Kumasi
08.2016 - 08.2018
  • Assisted with daily living activities, promoting independence amongst service users.
  • Improved user well-being by creating personalised care plans.
  • Provide emotional support to service users, fostering a safe environment.
  • Provide physical assistance, mobility support, or help with personal hygiene tasks.
  • Built strong relationships with service users, encouraging trust and communication.
  • Helping with toileting and continence care.
  • Assist with daily activities such as bathing, dressing, and grooming.
  • Helping with toileting and incontinence care.
  • Assisted users with disabilities and special needs to maintain access for all participants.
  • Assisting with light cleaning, laundry, and meal preparation.

Volunteer support worker

Holy Family Hospital
Techiman
05.2013 - 08.2015
  • Assisting with daily activities such as bathing, dressing, and grooming
  • Helping with toileting and incontinence care
  • Supporting individuals with mobility and transferring
  • Assisting with feeding if necessary
  • Assisting with light cleaning, laundry, and meal preparation.
  • Ensuring a safe and supportive environment for the individuals they support.
  • Identifying and addressing challenges that may arise in the individual's care plan.

Education

Master of Science - Information Technology

Bournemouth University
Poole
09.2022 - 05.2024

Bachelor of Science - Information Technology

Kessben University
Kumasi
09.2017 - 06.2021

Skills

  • Artisanal bread knowledge
  • Efficient workspace organisation
  • Adaptability to new recipes
  • Baking process understanding
  • Knowledge of food allergens
  • Elderly care
  • Safeguarding knowledge
  • Personal care
  • Patience and Resilience
  • Empathy and Compassion
  • Communication Skills
  • Person-Centred Approach
  • Care plan management
  • Activities of Daily Living
  • Medication Administration
  • Time Management skill
  • Handling information
  • Team work
  • IT skills
  • Sales and Product Knowledge
  • Problem-Solving Abilities
  • Attention to Detail
  • Customer Service Skills
  • Multitasking
  • Calm under pressure
  • Customer sales support
  • Cash and card processing
  • Adaptability in fast-paced environments
  • Microsoft Excel
  • Heavy manual lifting
  • Packing procedures
  • Stocking and loading
  • Pallet wrapper operation
  • Scanning device operation
  • Loading and unloading

Certification

Care Certificate

References

References available upon request.

Timeline

Bakery operative

Finsbury Foods
09.2024 - Current

Warehouse worker

FedEx Express
01.2024 - 08.2024

School cleaner

Kindred FM
10.2023 - 09.2024

Care assistant

Unique Personnel
02.2023 - 10.2023

Warehouse worker

Amazon Logistics
10.2022 - 01.2023

Master of Science - Information Technology

Bournemouth University
09.2022 - 05.2024

Customer service representative

Societe Generale Bank
09.2021 - 10.2022

Bachelor of Science - Information Technology

Kessben University
09.2017 - 06.2021

Volunteer support worker

Komfo Anokye Teaching Hospital
08.2016 - 08.2018

Volunteer support worker

Holy Family Hospital
05.2013 - 08.2015
Kwabena Agyapong