Kuruvayil Prayag

• Reactive sales for new and repeat inquiries for 10 Hilton Hotels across London and the region, converting requests from agencies such as BCD Meetings & Events, Amex GBT, Tag Entertainment etc. as well as key corporate clients including EY, PWC, KPMG etc. into profitable groups, conference and event bookings.

• Prepare proposals: This includes educating/ informing clients about the rates, Ts & Cs, various policies etc.

• Attending Client meetings: Discuss with the clients about the proposal with regards to cancellation policies, terms & conditions and workout the rates.

• Contracting & Negotiation: Secured and confirmed high-value bookings, preparing and negotiating contracts—including complex elements and global agreements with clients like EY and PWC—successfully converting deals worth over £150K

• Present Catering production: Catering production is presented to the general manager and commercial director daily which involves previous day prospects, tentative and definite business of individual hotels.

Achievements:

G,C & E team member of the Month July 2024

G,C & E team member of the Quarter 1- 2025

• Identified and maximised upselling opportunities to increase sales and profits.
• Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
• Supervised service of all food and beverages within hotel in absence of food and beverage manager.
• Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same.

Achievements:

Employee of the Month July 2023.

Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections. Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders. Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements. Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.

Achievements:

Employee of the Month runner up April 2022.