Kunal Raj
Newcastle upon Tyne
Summary
Results-driven and detail-oriented business professional with a Master's in International Business Management and a Bachelor's in Business Administration, specializing in Marketing, Finance, and HR. Proven expertise in administrative efficiency, customer service, and team leadership across diverse roles, including Administrative Assistant at Delhi Public School and Assistant Manager at Kumar Supermarket. Adept at multitasking, strategic planning, and data-driven decision-making, with certifications in Power BI, SQL, and Digital Marketing. Combines strong analytical skills with exceptional communication to drive operational excellence and foster collaborative success. Committed to continuous learning and delivering high-impact solutions in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Delhi Public School
07.2022 - 08.2023
- Monitored inventory levels, predicted supply needs, and placed orders, productively handling over five hundred invoices to ensure efficient supply inventory and seamless research operations
- Coordinated smooth office operations by supervising calendars, scheduling appointments, mastering mail, performing data entry, answering phones, overseeing receptionist tasks, coordinating seven monthly meetings, and keeping a catalogued filing system
- Enhanced communication flow across the team by overseeing messages and promptly delivering call announcements
- Trained two new members of staff on how to use the order management systems to handle all deliveries to the building and conduct a range of general administrative tasks
Campus Ambassador
VERZEO
04.2021 - 06.2021
- Served as the first point of contact at key campus information points, delivering high-quality customer service to students, staff, and visitors
- Provided navigational support, including conducting campus tours and assisting with wayfinding
- Supported on-campus events and activities, ensuring smooth operations and attendee engagement
- Assisted in creating digital assets, such as student testimonials, to promote university services
- Conducted surveys and participated in feedback sessions to help improve campus facilities and services
Assistant Manager
Kumar Supermarket
04.2019 - 04.2021
- Led and coordinated shifts, ensuring a clean, well-stocked store that consistently exceeded customer expectations
- Provided exceptional customer service, actively listening to needs and ensuring customers left satisfied with their purchases
- Identified opportunities to improve service standards, including coaching team members and providing constructive feedback
- Promoted a safe and welcoming environment by guiding colleagues on best practices in store operations and safety protocols
- Monitored store performance metrics and collaborated with managers to implement actions that enhanced efficiency and customer satisfaction
- Led by example, fostering a positive work culture and motivating the team to deliver high standards in all tasks
Education
Master of Science - International Business Management
Newcastle University
Newcastle Upon Tyne, United Kingdom09.2024
Bachelor of Business Administration - Marketing, Finance and Human Resources
Guru Govind Singh Indraprastha University
05.2022
Skills
- Influential communication
- Meeting sales targets
- Multitasking efficiency
- Customer Service
- Team Leadership
- Account management
- Issue resolution
- Employee management
- Order processing
- Time management efficiency
- Team building facilitation
- Microsoft Office Suite mastery
- Inventory control
- Email management
- Data entry
Certification
- Advanced Power BI: DAX Language, Formulas, and Certificate
- Master SQL For Data Science
- Learning Hubspot
- Google Ads Essential Training
- Advanced Tableau Desktop
- Master Digital Marketing
Timeline
Administrative Assistant
Delhi Public School
07.2022 - 08.2023
Campus Ambassador
VERZEO
04.2021 - 06.2021
Assistant Manager
Kumar Supermarket
04.2019 - 04.2021
Bachelor of Business Administration - Marketing, Finance and Human Resources
Guru Govind Singh Indraprastha University
Master of Science - International Business Management
Newcastle University
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