Bemin John Benny
Edinburgh,Scotland
Summary
Highly skilled professional with expertise in project administration, staff management, and leadership proficiency. Demonstrates exceptional abilities in training and development, conflict management, and staff development coordination. Adept at influential communication and interpersonal skills, ensuring effective collaboration and organisational success. Proficient in MS Office tools to streamline operations and enhance productivity. Committed to driving growth through strategic planning and fostering a positive work environment.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Administrative supervisor
Qualifications Scotland
Dalkeith, Edinburgh
2026.02 - Current
- Coordinating comprehensive training programmes to enhance staff capabilities.
- Managing daily operations to ensure efficiency and effective scheduling with meticulous attention to detail.
- Supporting administrative staff to guarantee smooth departmental activities.
- Safeguarding sensitive information to uphold privacy standards.
- Optimising office procedures to boost efficiency and ensured projects were completed on time by adhering to strict deadlines.
- Efficiently addressing employee concerns, fostering a positive work atmosphere by facilitating smooth running of the office, ensuring high productivity levels.
- Supervised administrative staff to ensure smooth operation of departmental activities and handling complex administrative tasks for improved organisational operations.
- Led recruitment and training efforts to maintain a highly competent workforce.
Front office supervisor
Delta Hotels by Marriott, Edinburgh
Edinburgh
2026.01 - 2026.02
- Led and mentored a front-of-house team, fostering a culture aligned with Marriott’s “Put People First” value.
- Conduct daily shift briefings to align the team on VIP arrivals, occupancy targets, and service priorities.
- Ensured 100% compliance with Delta’s “Simple Made Perfect” brand standards and Marriott audit requirements.
- Managed room inventory and upselling, directly contributing to increased ADR and RevPAR during peak periods.
- Expertly utilized Marriott systems (Empower/GXP) to streamline guest check-ins and billing accuracy.
- Analyzed GSS (Guest Satisfaction) data to implement service improvements, raising “Intent to Recommend” scores.
- Resolved complex guest issues using psychological conflict-resolution techniques to ensure high service recovery.
- Optimized lobby workflows using behavioral insights to reduce guest wait times and improve the arrival experience.
- Bridged management-staff gaps by translating corporate KPIs into motivating, actionable goals for the front desk team.
Front Office Supervisor
DoubleTree by Hilton, Edinburgh Airport
Edinburgh
2024.04 - 2026.01
- Oversee daily front desk operations for the team members by fostering creativity and inspiring each other to formulate a strong team
- Resolve guest inquiries and complaints, achieving a 95% or higher resolution rate on first contact.
- Setting the standard of excellence, greeting the guests with warmth and professionalism and aiming to ‘Make it Right’ for the best customer experience
- Ensuring Room Balancing is done in the best manner to fill the hotel to 100% Capacity.
- Assist in recruitment, training, and performance evaluation of front office team members.
- Training new team members, getting them hands on the operational procedures to hit the KPIs
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Carrying out Duty Manager Shifts, roles and responsibilities
Receptionist
DoubleTree by Hilton, Edinburgh Airport
Edinburgh
2024.04 - 2024.07
- Handled up to more than 80 guest check-ins and check-outs per shift, ensuring efficient service and a 95% guest satisfaction rate through proactive up-selling and problem resolution.
- Maintain accurate guest records, including reservations, check-ins, check-outs, and billing.
Receptionist
The Rutland Hotel
Edinburgh
2024.02 - 2024.04
- Served as the first point of contact for up to 50 guests per shift, delivering personalised service with a 100% satisfaction rate while managing reception duties, including check-ins and check-outs.
Receptionist
Britannia Hotels
Edinburgh
2023.05 - 2024.01
- Managed up to 80 guest check-ins and check-outs per shift, handled reservations, payments, and guest inquiries.
Senior Process Executive
Cognizant Technology Solutions India Pvt Ltd
, India
2022.08 - 2022.12
- Led a team of 20+ representatives to implement process improvements
- Oversaw end-to-end customer service for 5+ clients, achieving a 100% customer satisfaction rate.
Business Development Executive
Convene India Pvt Ltd
, India
2022.01 - 2022.07
- Identified and targeted potential customers, generating 30+ leads per month through research, cold calling, and networking.
Process Executive
Convergys India Services Pvt Ltd
, India
2021.02 - 2021.12
- Provided high-quality service to 50+ customers daily through phone, email, and chat.
- Identified root causes and implemented solutions for customer inquiries, escalating complex issues when necessary.
Education
MSc - Business Psychology with HRM
Heriot-Watt University
Edinburgh 2023.01 - 2024.01
MA - Clinical Psychology
Amity University
Noida, India 2019.01 - 2021.01
BA - English, Economics & Psychology
St. Thomas College
Bhilai, India 2016.01 - 2019.01
Skills
- Experienced and skilled in MS Office
- Influential communication
- Project administration expertise
- Leadership proficiency
- Staff development coordination
- Training and Development
- Conflict management
- Interpersonal communications
- Staff management
Certification
- CIPD (Level 5) Associate Diploma in People Management
- Pursuing (expected award date: Jan 2026)
- First-Aid Trained
- Fire
Timeline
Administrative supervisor
Qualifications Scotland
2026.02 - Current
Front office supervisor
Delta Hotels by Marriott, Edinburgh
2026.01 - 2026.02
Front Office Supervisor
DoubleTree by Hilton, Edinburgh Airport
2024.04 - 2026.01
Receptionist
DoubleTree by Hilton, Edinburgh Airport
2024.04 - 2024.07
Receptionist
The Rutland Hotel
2024.02 - 2024.04
Receptionist
Britannia Hotels
2023.05 - 2024.01
MSc - Business Psychology with HRM
Heriot-Watt University
2023.01 - 2024.01
Senior Process Executive
Cognizant Technology Solutions India Pvt Ltd
2022.08 - 2022.12
Business Development Executive
Convene India Pvt Ltd
2022.01 - 2022.07
Process Executive
Convergys India Services Pvt Ltd
2021.02 - 2021.12
MA - Clinical Psychology
Amity University
2019.01 - 2021.01
BA - English, Economics & Psychology
St. Thomas College
2016.01 - 2019.01