Kulvinder Verdi
West Drayton,Hillingdon
Overview
4
4
years of professional experience
23
23
years of post-secondary education
Work history
Supervisor
Farmfoods
West Drayton, Hillingdon
02.2023 - 09.2023
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
- Acted as point of contact and motivation for employees.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Offered instruction, coaching and motivation for enhanced team morale.
- Increased team productivity through effective staff planning, coordination and task delegation.
Sales assistant
Sports Direct
Hayes, Hillingdon
12.2022 - 02.2023
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
Barista
Starbucks Coffee
Hayes, Hillingdon
08.2022 - 12.2022
- Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Created speciality drinks according to exact customer requests and preferences.
- Cleaned counters, machines, utensils and seating areas for immaculate café conditions.
Kitchen porter
Hyatt Place London Heathrow
Heathrow, Hillingdon
04.2022 - 08.2022
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
- Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
Supervisor/Manger
Dilliwale Limited
Cowley, Hillingdon
08.2021 - 04.2022
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Guided and coached staff to achieve individual growth and sales production targets.
- Dealt with customer complaints and rectified product and service issues.
Customer service assistant
Tenpin
Feltham, Hounslow
09.2020 - 08.2021
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Catering assistant
Compass Group
Uxbridge, Hillingdon
11.2019 - 09.2020
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Prepared food for high-capacity events to strict schedules.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Served food and beverages to dining guests with outstanding customer service.
Education
GCSEs -
The Young People's Academy
West Drayton 09.1996 - 06.1998
Enter your degree - BECT First Diploma in Sports Science
Uxbridge College
Uxbridge 09.2000 - 06.2001
Foundation Program in Leisure and Tourism
Uxbridge College
Uxbridge 09.1999 - 06.2020
Skills
- Customer rapport
- Team supervision
- Customer service
- Office 365 proficient
- Issue resolution
- Contract management
- Leadership
- Team building
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Supervisor
Farmfoods
02.2023 - 09.2023
Sales assistant
Sports Direct
12.2022 - 02.2023
Barista
Starbucks Coffee
08.2022 - 12.2022
Kitchen porter
Hyatt Place London Heathrow
04.2022 - 08.2022
Supervisor/Manger
Dilliwale Limited
08.2021 - 04.2022
Customer service assistant
Tenpin
09.2020 - 08.2021
Catering assistant
Compass Group
11.2019 - 09.2020
Enter your degree - BECT First Diploma in Sports Science
Uxbridge College
09.2000 - 06.2001
Foundation Program in Leisure and Tourism
Uxbridge College
09.1999 - 06.2020
GCSEs -
The Young People's Academy
09.1996 - 06.1998
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