Dynamic Lead Solution Designer with expertise in technical architecture and product management. Proven track record in digital transformation and stakeholder management. Adept at designing innovative solutions that enhance service delivery and ensure compliance with TMF standards.
•Responsible for modelling a new product portfolio for retail maritime business unit.
•Collaborated with CRM, Billing, and provisioning teams to design order capture and order orchestration into strategic –Service Delivery Platform (SDP) to migrate away from the legacy platform.
•Streamlined pricing, promotions and discount management ensuring consistency and scalability.
•Supported data migration to transition existing customers and services from legacy platform to the strategic service delivery platform.
•Managed planning and execution of MS Azure AD Single Sign on (SSO) migration for Openreach.
Product Management
Technical architecture design
Digital Transformation
TMF standards: eTOM and SID
Stakeholder Management
AWS
ServiceNow
ServiceNow Certified System Administrator