Kseniya Waite
Forest Row ,East Sussex
Summary
Results-driven professional with proven expertise in leadership competence, staff management, and team leadership. Adept at task prioritisation and delivering exceptional customer service while fostering effective communication across teams. Committed to driving organisational success through strategic management and cultivating a collaborative work environment.
Overview
6
6
years of professional experience
Work history
Supervisor
The Star Inn
Lingfield, Surrey
2023.03 - Current
- Facilitated effective service delivery through proficient multitasking in high-pressure environments.
- Exhibited professionalism and patience in interactions with challenging customers.
- Assisted in managing end-of-night closing duties to ensure smooth transition for morning staff.
- Supported accurate cash transactions to minimise discrepancies in daily takings.
- Provided excellent customer service, encouraging repeat business.
- Addressed customer inquiries promptly, enhancing overall satisfaction rates.
- Collaborated with team members to maintain operations during peak hours.
- Engaged guests with friendly conversation, creating a welcoming atmosphere.
Waitress / Bartender
The Garden Cafe
Felbridge, Surrey
2022.03 - 2025.09
- Demonstrated flexibility by covering various shifts as required.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
- Enhanced customer experience by providing excellent service and product knowledge.
- Managed cash register effectively, ensuring accurate transaction processing.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Utilised POS systems proficiently for seamless order processing and payment handling.
Bartender
east Grinstead rugby football club
East Grinstead, West Sussex
2019.09 - 2023.04
- Created an inviting atmosphere through friendly interaction with customers.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Collaborated with team members to provide seamless service during busy periods.
Education
A-Levels - fashion design
Fashion retail academy
London 09/2021 - 05/2023
Certificate of Higher Education - Garment Technology
Fashion Retail Academy
London 09/2023 - 05/2024
Skills
- Leadership competence
- Staff management
- Task prioritisation
- Customer Service
- Communication skills
- Team Leadership
Timeline
Supervisor
The Star Inn
2023.03 - Current
Waitress / Bartender
The Garden Cafe
2022.03 - 2025.09
Bartender
east Grinstead rugby football club
2019.09 - 2023.04
A-Levels - fashion design
Fashion retail academy
09/2021 - 05/2023
Certificate of Higher Education - Garment Technology
Fashion Retail Academy
09/2023 - 05/2024