
With over five years of experience working in fast-paced logistics, distribution and customer-focused environments. Throughout my career, I have developed strong organisational, communication and problem-solving skills, with experience using warehouse management systems, coordinating stock movements and maintaining accurate operational records. My knowledge of logistics has given me a strong understanding of how efficient planning, communication and attention to detail contribute to smooth operations, reduced costs and improved business performance. I am reliable, adaptable and thrive in busy environments where priorities can change quickly while maintaining accuracy and high standards.
• Managed high-volume inbound and outbound call handling (80–100 calls daily), coordinating vehicle recovery and roadside assistance services nationwide.
• Resolved customer complaints and escalations professionally while maintaining performance KPIs and service-level targets.
• Consistently worked under pressure in a time-sensitive environment, ensuring accurate system updates.
• Performed general warehouse duties within a busy food distribution environment, supporting stock movement, order preparation and peak-period productivity demands.
• Worked efficiently as part of a team to ensure orders were picked, packed and dispatched accurately while maintaining high standards of health and safety.