Open to work
Jatin Verma
Dagenham,United Kingdom
Summary
Dynamic and detail-oriented professional with expertise in logistics coordination and problem solving. Demonstrates exceptional organisational skills and a strong ability to troubleshoot complex issues, ensuring efficient operations. Adept at using office software to enhance productivity, with proven leadership in building relationships and effective communication. Committed to continuous improvement and achieving excellence through strategic decision making and empathetic engagement.
Overview
4
4
years of professional experience
Work history
Warehouse operative
Frive
Rainham, United Kingdom
2025.08 - Current
- Packed orders for timely dispatch to customers and retail outlets.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Checked invoices against delivered items to ensure accuracy in record keeping.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Performed general maintenance tasks around the warehouse; ensured a safe work environment.
- Collaborated with management to align on project goals., contributed valuable input during team meetings.
Technical Associate - AT&T (U.S) – Service Delivery Manager
Tech Mahindra, IT Park Chandigarh
Chandigarh
2022.11 - 2024.12
- Service Oversight: Ensure timely and quality service delivery.
- Coordinated cross-functional teams to ensure timely and efficient service delivery.
- Account Management: Manage business accounts for internet and voice services.
- Escalation Management: Handle and escalate critical service issues.
- Technical Support: Provide technical assistance and issue resolution.
- Resolved customer issues promptly to minimise disruption and improve service experience.
- Performance Metrics: Monitor and meet service performance targets.
- Process Improvement: Identify and implement service enhancements.
- Contract Compliance: Ensure adherence to service agreements.
- Reporting: Generate performance and activity reports.
- Training: Provide training to improve service team capabilities.
- Communication: Interface between clients and internal teams.
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Provided exceptional service by going beyond standard customer expectations.
- Conduct team calls: To keep a check on team members' assigned tasks, track SLA and prepare performance reports.
Education
Certificate of Higher Education - Commerce
Swami Vivekanand Public School | CBSE
India 03/2018 - 04/2019
Bachelors - Travel and Tourism Management
Mukand Lal National College | Kurukshetra University
India 06/2020 - 08/2022
Masters - Information Technology with Project Management
University of the West of Scotland
London 01/2025 - 02/2026
Skills
- Logistics Coordination
- Troubleshooting
- Attention to Detail
- Problem Solving
- Office software
- Decision Making
- Follow-up
- Communication - Written and Verbal
- Leadership
- Relationship Building
- Interviewing
- Presentation
- Research
- Empathy
- Organisational Skills
- Organisational Skills
- Follow-up
Awards:
Awarded with Bravo Award twice annually - It signifies commendable efforts and noteworthy results that align with the company's values and goals.
Work preference
Work Type
Full timePart timeContract workLocation preference
On-siteRemoteHybridTimeline
Warehouse operative
Frive
2025.08 - Current
Technical Associate - AT&T (U.S) – Service Delivery Manager
Tech Mahindra, IT Park Chandigarh
2022.11 - 2024.12
Masters - Information Technology with Project Management
University of the West of Scotland
01/2025 - 02/2026
Bachelors - Travel and Tourism Management
Mukand Lal National College | Kurukshetra University
06/2020 - 08/2022
Certificate of Higher Education - Commerce
Swami Vivekanand Public School | CBSE
03/2018 - 04/2019