Krystal Dancy-Smith
Stowmarket,Suffolk
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work history
Customer service representative
McDonald's
Stowmarket, Suffolk
09.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Enhanced communication channels through regular updates on company policies and promotions.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Education
Pass - travel and tourism
West suffolk college
Bury St Edmunds, Suffolk 09.2024 -
Skills
I have developed a strong range of skills through my work experience and education, including excellent customer service and communication skills from working at McDonald’s, where I regularly worked in a fast-paced environment and as part of a team I am reliable, punctual, and able to handle pressure, especially during busy periods Balancing full-time college with work has helped me build strong time management, organisation, and self-motivation skills In addition, my experience cleaning my mum’s Airbnb has improved my attention to detail, ability to work independently, and understanding of maintaining high standards Overall, I am adaptable, hardworking, and willing to learn new skills
Accomplishments
I have developed a strong range of transferable skills through my experience working at McDonald’s for over a year, alongside attending college full time and helping with cleaning at an Airbnb. In my role, I have built excellent customer service and communication skills, learned to work effectively as part of a team, handle busy environments, manage time efficiently and deal with customer needs professionally. I am outgoing, enjoy meeting new people and am always keen to gain new skills and improve myself. Balancing work and education has strengthened my organisation, reliability and ability to work under pressure and meet deadlines. I am currently retaking GCSE Maths and English, having already achieved Functional Skills Level 2 in both subjects. I have also successfully completed Health and Social Care Level 2 in Year 11 and Travel and Tourism Level 2 at West Suffolk College in my first year. I am now undertaking a Business Extended Level 3 course. Overall, I am hardworking, adaptable and able to work both independently and as part of a team while maintaining high standards in everything I do.
Timeline
Customer service representative
McDonald's
09.2024 - Current
Pass - travel and tourism
West suffolk college
09.2024 -