KRUPARTH SHAH
Sales Administrative
Harrow,Midlesex
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Sales & Customer Service Representative
FALGU & CO LIMITED
Greenford, Ealing
03.2025 - Current
- Assisted customers by providing tailored product recommendations based on individual needs and preferences.
- Managed customer enquiries through various channels, ensuring timely and effective responses to enhance satisfaction.
- Resolved customer complaints through active listening and problem-solving techniques, maintaining a professional demeanor at all times.
- Co-operated closely with logistics department to ensure timely deliveries.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Maintained excellent client satisfaction by providing in-depth support.
Warehouse operative
FARNELL
Leeds, West Yorkshire
01.2025 - 03.2025
- Implemented safety protocols and maintained a clean and organised workspace for all staff.
- Collaborated with team members to optimise workflows and improve overall efficiency.
- Operation of conveyor belts ensured timely sorting of packages.
Warehouse operative
AMAZON
Leeds, West Yorkshire
10.2024 - 01.2025
- Operated pallet jacks to efficiently move goods throughout warehouse.
- Monitored inventory levels and organized stock to maintain optimal storage efficiency.
- Collaborated with team members to ensure timely completion of shipping and receiving tasks.
- Inspected incoming and outgoing shipments for accuracy and quality control standards.
Sales & Accounting
NJ MEDIA HOUSE PVT LTD
Borivali , Mumbai , India
12.2019 - 12.2022
- Assisted in managing daily accounting operations to maintain accurate financial records.
- Collaborated with sales team to devise strategies that increased market reach and visibility.
- Drove regional sales growth by identifying and securing opportunities in untapped markets.
- Facilitated client meetings with the aim of strengthening relationships and boosting sales.
- Increased brand visibility by implementing strategic sales initiatives.
OAO (Online Account Opening)
MOTILAL OSWAL SECURITES PVT LTD
Malad, Mumbai, India
05.2018 - 10.2018
- Assisted customers in completing online account opening processes to ensure a smooth experience.
- Reviewed documentation for accuracy and compliance with regulatory requirements during account verification.
- Communicated with clients to gather necessary information and guide them through account setup procedures.
- Maintained up-to-date knowledge of financial products and services to provide informed assistance to clients.
- Successfully delivered on tasks within tight deadlines.
Education
Bachelors Management (B.M.S) - Finance
Mumbai University
Mumbai / India 04.2016 - 05.2018
Master of Commerce (M.Com) - Management
Mumbai University
Mumbai / India 05.2020 - 06.2022
Master of Science - Management
Leeds Beckett University
Leeds 01.2023 - 06.2024
Skills
- Customer service systems
- E-Commerce platform usage
- Telesales expertise
- Digital marketing understanding
- Sales reporting
- Basic accounting
- Client engagement
- Multi-Tasking in it systems
- Project Management
- Computer literacy
Affiliations
- Cricket
- Exploring places
Languages
English
Advanced
C1
Hindi
Fluent
A1
Gujarati
Native
A1
ACADEMIC PROJECTS
Environmental impact of fast fashion on the UK fashion industry and examines the role of Corporate Social Responsibility (CSR) in enhancing sustainability.
Dissertation explored the environmental impact of fast fashion in the UK, focusing on the role of Corporate Social Responsibility (CSR) in advancing sustainability. Research analyzed industry practices, case studies, and CSR strategies, highlighting gaps between policy and practice while offering recommendations for more sustainable operations.
Timeline
Sales & Customer Service Representative
FALGU & CO LIMITED
03.2025 - Current
Warehouse operative
FARNELL
01.2025 - 03.2025
Warehouse operative
AMAZON
10.2024 - 01.2025
Master of Science - Management
Leeds Beckett University
01.2023 - 06.2024
Master of Commerce (M.Com) - Management
Mumbai University
05.2020 - 06.2022
Sales & Accounting
NJ MEDIA HOUSE PVT LTD
12.2019 - 12.2022
OAO (Online Account Opening)
MOTILAL OSWAL SECURITES PVT LTD
05.2018 - 10.2018
Bachelors Management (B.M.S) - Finance
Mumbai University
04.2016 - 05.2018
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