- Reading
- Debating on a variety of different topics
- Boxing
- Football
- Learning different cultures and ways of thinking
Tapiwanashe Chidongo
Doncaster,South Yorkshire
Summary
Results-driven Sales and Customer Service Representative with strengths in building and nurturing client relationships. Increases sales targets through effective communication of promotions and tailored product recommendations. Enhances customer satisfaction by resolving complaints promptly and following up for continued support.
Overview
7
7
years of professional experience
Work History
Sales and Customer Service Representative
British Telecom
Doncaster, South Yorkshire
08.2024 - Current
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
Customer Sales Assistant
Car Shop
Doncaster, South Yorkshire
06.2019 - 07.2024
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
Waiter/Barman
Doncaster Racecourse
Doncaster, South Yorkshire
12.2018 - 03.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Education
Certificate of Higher Education - Sports Business and Development
Manchester Metropolitan University
Manchester, England2018
NVQ Level 3 - Sports Education
Balby Academy of Sport
Doncaster2015
GCSEs -
McAuley Catholic High School
Doncaster, DNC2014
Skills
- Customer relationship management
- Sales reporting
- Verbal communication
- Adaptive problem solving
- Customer service
- Product knowledge
- Sales techniques
- Time management
- Customer needs assessment
- Team collaboration
- Customer relations
- Verbal and oral communication
- Customer service systems
- Multi-Tasking in it systems
- Solutions-oriented approach
- Call centre experience
- Professionalism
- Customer empathy
- Data Entry
- Telephone etiquette
- Customer retention strategy
- Client rapport-building
- Customer service excellence
- Positive attitude
Interests
Timeline
Sales and Customer Service Representative
British Telecom
08.2024 - Current
Customer Sales Assistant
Car Shop
06.2019 - 07.2024
Waiter/Barman
Doncaster Racecourse
12.2018 - 03.2019
Certificate of Higher Education - Sports Business and Development
Manchester Metropolitan University
NVQ Level 3 - Sports Education
Balby Academy of Sport
GCSEs -
McAuley Catholic High School