Kristyna Nathanielova
Birmingham
Summary
I believe I am a hard working, friendly, kind and enthusiastic person who enjoys being part of great team. I always try my best to deliver great service and to ensure guests have an enjoyable experience. I adapt quickly to different situations and new environment. I am currently studying at university in Birmingham, but my schedule allows me to work five times a week.
Overview
5
5
years of professional experience
Work History
Waitress
Agency
London and Birmingham
10.2021 - Current
- provide high-quality service at private events, weddings, corporate dinners and sports events
- responsible for full-service duties, from setting up venues and arranging tables to serving meals and beverages
- quick adapting to different event styles, team and client's requirements
- maintain brand image by keeping neat and professional appearance
Assistant manager
Honi Poke
London
07.2022 - 10.2024
- maintained positive, professional working environment to optimise staff and costumers satisfaction
- supervised and delegated tasks to employees
- trained new employees
- assisted with receiving, processing and verifying all invoices
- monitored supply levels and making orders
Hospitality team member
Urban Greens
London
09.2021 - 08.2022
- delivered great service by being adaptable, using initiative and positive attitude
- remembered menu, ingredients, allergen information and recipes
- working as front and back of house
Private Nanny
private
London and Manchester
12.2019 - 09.2021
- helped children with homework and supervised school projects
- built positive relationship with parents and children
- planning educational and sports activities
Costumer Service and Sales Agent
KB SmartPay
Brno, Czech republic
06.2020 - 02.2021
- educated costumers on how to use products or services by providing demonstrations and presentations
- attended meetings to discuss sales strategies
- used software, databases scripts and tools during phone calls to support positive and effective communication
- record calls and sales
- informed costumers of promotions and special offers
Education
Foundation Degree in Arts - Aesthetics
University College Birmingham
Birmingham 09.2024 -
A-Levels - Social care
Purkynova College
Czech republic, Brno 09.2015 - 05.2019
Skills
- Food safety understanding
- Hygiene regulations compliance
- Stock rotation practices
- Hospitality-Focused mindset
- Customer service
- Food serving
- Opening and closing procedures
Languages
English
Fluent
Czech
Native
Russian
Elementary (A2)
Timeline
Foundation Degree in Arts - Aesthetics
University College Birmingham
09.2024 -
Assistant manager
Honi Poke
07.2022 - 10.2024
Waitress
Agency
10.2021 - Current
Hospitality team member
Urban Greens
09.2021 - 08.2022
Costumer Service and Sales Agent
KB SmartPay
06.2020 - 02.2021
Private Nanny
private
12.2019 - 09.2021
A-Levels - Social care
Purkynova College
09.2015 - 05.2019
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