Accomplished Management Professional experienced in training, problem solving, and organisational skills. Contributed to organisational growth through effective multi-tasking and resource optimisation. Demonstrated proficiency in cash handling, retail sales, medical scheduling, and financial planning, while adapting to new situations and fostering a positive team-oriented environment.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Fire Door Inspection Administrator
Self employed
Bristol
10.2025 - Current
Ensured statutory records ready for inspection by fire door inspector; coordinated travel arrangements for inspectors to support operational efficiency.
Checking if the provided documents are in accordance under Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022.
Prepared quotes and processed invoices for repair work identified by inspectors; maintained accurate financial records through effective expense report processing.
Medical Secretary
Haematology and Oncology Centre UHBW
Bristol
12.2023 - 04.2024
Coordinated and delivered comprehensive medical secretarial and personal assistant service to consultant oncologists and clinical team members, ensuring timely and efficient support.
Facilitated effective communication between consultant, patients, carers, and health professionals to enhance patient experience and care coordination.
Contribution to the effective delivery of patient care, through knowledge of consultant practice and hospital systems.
Maintaining absolute patient confidentiality in accordance with the Trust’s Code of Practice for Patient confidentiality.
Provided high standard secretarial and personal assistant service to consultant and team, utilising diverse work procedures to support operational effectiveness.
PPI Mortgage Team Manager
HSBC Bank PLC
Bristol
12.2018 - 12.2020
Managed team of PPI investigators, monitored KPIs and quality of work, provided onsite training, updated procedures, held monthly one-to-one sessions and motivational meetings, ensured adherence to HSBC’s policies and procedures, and tracked team leave.
Guided team through mortgage-related PPI policies, compliance, and claims processing.
Oversaw staff handling Payment Protection Insurance (PPI) inquiries, claims, and compensation cases linked to home loans.
PPI Complaints Officer
HSBC Bank PLC
Bristol
10.2017 - 12.2018
Completed investigations of complaints, responded to customers in writing, and calculated redress amounts.
Collaborated with team to deliver customer-focused service in resolving complaints regarding mis-selling of Mortgage Repayment Protection (MRP).
Achieved over 100% productivity while maintaining high-quality standards, leading to promotion to PPI MRP Team Manager within a short timeframe.
Food and Beverage Attendant
The Bristol Hotel
Bristol
10.2015 - 10.2017
Provided attentive service to customers, recognising special occasions and surprising them with thoughtful gestures.
Resolved issues during peak times, earning praise for delivering high-quality service to customers.
Greeted and served patrons in restaurants, efficiently managing multiple tasks related to hosting and waiting.
Store Supervisor
A & P Company
Hradec Kralove
11.2013 - 09.2015
Supervised team of staff members in retail store, ensuring optimal performance and collaboration.
Managed financial objectives and maintained smooth operations across store.
Ensured efficient and effective completion of tasks, contributing to overall retail success.
Delivered training sessions and hired new employees, enhancing interview techniques and selection process understanding.
The Director recognised my great customer service skills and ability to work under pressure.
Education
A-Level or equivalent - Law & Public
TRIVIS Law & Public Order College
Třebechovice pod Orebem
09.2008 - 06.2012
Skills
Management and organisation
Problem solving and training
Cash handling and retail sales
Marketing strategies
Medical scheduling and records
EMR systems and Microsoft Office
Payroll and financial planning
Certification
Cambridge Certificate
September 2012 to Present
I have received a Certificate from a Cambridge University of successfully completing English exams of Level B1 in 2013. Since then I have improved my verbal & writing communication skills greatly.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA