Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Kristyna Kralova

Bristol,Bristol

Summary

Accomplished Management Professional experienced in training, problem solving, and organisational skills. Contributed to organisational growth through effective multi-tasking and resource optimisation. Demonstrated proficiency in cash handling, retail sales, medical scheduling, and financial planning, while adapting to new situations and fostering a positive team-oriented environment.

Overview

1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience

Work history

Fire Door Inspection Administrator

Self employed
Bristol
10.2025 - Current
  • Ensured statutory records ready for inspection by fire door inspector; coordinated travel arrangements for inspectors to support operational efficiency.
  • Checking if the provided documents are in accordance under Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022.
  • Prepared quotes and processed invoices for repair work identified by inspectors; maintained accurate financial records through effective expense report processing.

Medical Secretary

Haematology and Oncology Centre UHBW
Bristol
12.2023 - 04.2024
  • Coordinated and delivered comprehensive medical secretarial and personal assistant service to consultant oncologists and clinical team members, ensuring timely and efficient support.
  • Facilitated effective communication between consultant, patients, carers, and health professionals to enhance patient experience and care coordination.
  • Contribution to the effective delivery of patient care, through knowledge of consultant practice and hospital systems.
  • Maintaining absolute patient confidentiality in accordance with the Trust’s Code of Practice for Patient confidentiality.
  • Provided high standard secretarial and personal assistant service to consultant and team, utilising diverse work procedures to support operational effectiveness.

PPI Mortgage Team Manager

HSBC Bank PLC
Bristol
12.2018 - 12.2020
  • Managed team of PPI investigators, monitored KPIs and quality of work, provided onsite training, updated procedures, held monthly one-to-one sessions and motivational meetings, ensured adherence to HSBC’s policies and procedures, and tracked team leave.
  • Guided team through mortgage-related PPI policies, compliance, and claims processing.
  • Oversaw staff handling Payment Protection Insurance (PPI) inquiries, claims, and compensation cases linked to home loans.

PPI Complaints Officer

HSBC Bank PLC
Bristol
10.2017 - 12.2018
  • Completed investigations of complaints, responded to customers in writing, and calculated redress amounts.
  • Collaborated with team to deliver customer-focused service in resolving complaints regarding mis-selling of Mortgage Repayment Protection (MRP).
  • Achieved over 100% productivity while maintaining high-quality standards, leading to promotion to PPI MRP Team Manager within a short timeframe.

Food and Beverage Attendant

The Bristol Hotel
Bristol
10.2015 - 10.2017
  • Provided attentive service to customers, recognising special occasions and surprising them with thoughtful gestures.
  • Resolved issues during peak times, earning praise for delivering high-quality service to customers.
  • Greeted and served patrons in restaurants, efficiently managing multiple tasks related to hosting and waiting.

Store Supervisor

A & P Company
Hradec Kralove
11.2013 - 09.2015
  • Supervised team of staff members in retail store, ensuring optimal performance and collaboration.
  • Managed financial objectives and maintained smooth operations across store.
  • Ensured efficient and effective completion of tasks, contributing to overall retail success.
  • Delivered training sessions and hired new employees, enhancing interview techniques and selection process understanding.
  • The Director recognised my great customer service skills and ability to work under pressure.

Education

A-Level or equivalent - Law & Public

TRIVIS Law & Public Order College
Třebechovice pod Orebem
09.2008 - 06.2012

Skills

  • Management and organisation
  • Problem solving and training
  • Cash handling and retail sales
  • Marketing strategies
  • Medical scheduling and records
  • EMR systems and Microsoft Office
  • Payroll and financial planning

Certification

  • Cambridge Certificate
  • September 2012 to Present
  • I have received a Certificate from a Cambridge University of successfully completing English exams of Level B1 in 2013. Since then I have improved my verbal & writing communication skills greatly.

Affiliations

  • Scuba diving, swimming
  • Latin American Dance

Languages

English
Fluent
Czech
Native

Timeline

Fire Door Inspection Administrator

Self employed
10.2025 - Current

Medical Secretary

Haematology and Oncology Centre UHBW
12.2023 - 04.2024

PPI Mortgage Team Manager

HSBC Bank PLC
12.2018 - 12.2020

PPI Complaints Officer

HSBC Bank PLC
10.2017 - 12.2018

Food and Beverage Attendant

The Bristol Hotel
10.2015 - 10.2017

Store Supervisor

A & P Company
11.2013 - 09.2015

A-Level or equivalent - Law & Public

TRIVIS Law & Public Order College
09.2008 - 06.2012
Kristyna Kralova