Kristy Bready
Cambridgeshire
Summary
Strategic leader with a strong background in service development and organisational change. Experienced in workforce development, recruitment, and coaching, with a focus on employee engagement and partnership building. Expertise in policy development, data analysis, and performance reporting, alongside risk management and service evaluation. Dedicated to advancing equality, diversity, and inclusion through trauma-informed, person-centred practices.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Domestic Abuse Outreach Team Leader
IMPAKT Housing & Support
2023.09 - 2026.08
- Provide confident leadership, coaching and supervision, supporting staff development, performance and wellbeing.
- Lead recruitment, onboarding and workforce planning, working closely with HR on employee relations and development.
- Promote an inclusive, supportive and accountable team culture where staff are empowered to contribute and develop.
- Lead service improvement and organisational change, including redesigning triage and duty processes to improve capacity and responsiveness.
- Reduced the waiting-list backlog to achieve same-day responses, improving accessibility and service delivery.
- Developed operational guidance, referral processes and a Domestic Abuse Dispersed Accommodation Manual to improve consistency and efficiency.
- Support Leading Lights accreditation, quality assurance, audits, compliance and continuous improvement.
- Deliver training, coaching and guidance to staff and partner professionals, building confidence, knowledge and capability.
- Lead safeguarding and risk-management processes, ensuring compliance with policies, legislation and commissioning requirements.
- Use data and insight to monitor demand, performance and outcomes; improved data accuracy to 100% and developed a service dashboard.
- Build effective partnerships with local authorities, voluntary-sector organisations, housing providers and community services.
- Manage budgets, procurement and resources, achieving an approximately 40% reduction in service expenditure while maintaining quality.
- Develop policies, procedures and reporting systems that support safe, person-centred and inclusive practice.
Service Manager
The Salvation Army
Peterborough
2023.02 - 2023.09
- Led operational and people management for national charitable organisation's service delivery, enhancing team effectiveness and service impact.
- Oversaw service delivery and identified continuous improvement opportunities, driving enhancements in service quality.
- Managed staff performance and promoted high standards of service delivery.
- Provided confident day-to-day leadership and direction to staff.
- Supported recruitment, induction, and ongoing staff development activities.
- Promoted a person-centred, respectful approach to service delivery.
- Maintained safeguarding and risk-management standards across services.
- Cultivated strategic partnerships with external agencies and community partners, fostering collaboration and resource sharing.
- Strengthened understanding of charitable sector working and reinforced values-led leadership.
- Supported effective use of budgets and organisational resources for services.
- Maintained accurate records and completed reporting for management needs.
- Worked collaboratively with colleagues and partner organisations to achieve shared outcomes.
Safer Prisons Officer
Sodexo
Peterborough
2016.09 - 2023.02
- Identified and managed risks early using organisational risk procedures to maintain safety.
- Coordinated safe support with colleagues and partner agencies to ensure effective safeguarding.
- Supported vulnerable people using safeguarding practice in challenging environments.
- Followed safeguarding policies in daily work within a highly regulated setting.
- Enhanced safeguarding measures by consistently engaging in reporting and practice.
- Maintained professional boundaries and protected confidential information consistently.
- Applied organisational policies and procedures in day-to-day duties.
- Recorded information accurately and kept documentation up to date.
- Stayed calm, confident, and professional during challenging situations.
Education
Level 3 Leadership & Management Apprenticeship -
ILM
2025.01 - 2026.01
ILEX Diploma - Law
Northampton College
Northampton 2001.09 - 2002.07
GCSEs -
Weston Favell Upper School
Northampton 1999.09 - 2001.07
Skills
- Safeguarding
- Risk management
- Service development
- Change management
- Process improvement
- Policy development
- Impact evaluation
- Stakeholder engagement
- Recruitment and onboarding
- Training and professional development
- People management and coaching
- Inclusive leadership
- Diversity and inclusion
Accomplishments
- Service Transformation: Reduced a significant referral backlog to achieve same-day responses, improving accessibility and the experience of people accessing support.
- Data & Impact: Improved data collection processes to achieve 100% accuracy in key service data and introduced improved reporting mechanisms.
- Financial Management: Reduced service expenditure by approximately 40% while maintaining effective service delivery.
- People Development: Led and supported teams through significant workforce pressures, recruitment, organisational change and changing service requirements.
- Quality & Compliance: Contributed to maintaining Leading Lights accreditation and strengthened policies, procedures and quality-assurance processes.
- Organisational Change: Successfully introduced new ways of working, including revised triage, referral and workload processes, to improve efficiency and staff capacity.
AWARDS & RECOGNITION
Above & Beyond Award (December 2025): Recognised for going beyond expected responsibilities and demonstrating commitment to service delivery and colleagues., Unbreakable Award (December 2025): Recognised for resilience, commitment and contribution within the organisation.
LEADERSHIP APPROACH
I am a confident, passionate and motivated leader who genuinely enjoys helping people reach their potential. I believe that people perform at their best when they feel valued, listened to, supported and trusted. My approach is collaborative and empowering, while maintaining clear expectations, accountability and professional standards. I am particularly passionate about creating cultures where people feel that their contribution matters. This is one of the reasons I am attracted to the Senior Volunteer Manager role. Volunteers bring skills, experience, passion and commitment that can have a significant impact on an organisation's ability to achieve its mission. I would be motivated to ensure that volunteers experience a strong sense of belonging from their first enquiry through to induction, development, recognition and progression. I am confident in challenging established ways of working when there is an opportunity to improve outcomes, while ensuring that change is communicated effectively and people are supported throughout the process. My leadership experience has taught me that successful organisational change is ultimately about people – bringing them with you, listening to their experiences, recognising their strengths and giving them the confidence and tools to succeed.
ADDITIONAL INFORMATION
Experienced working within charitable, community and public-sector environments. Strong understanding of safeguarding and supporting vulnerable adults and children. Experienced working within regulated and commissioned services. Confident working with senior stakeholders and external partners. Experienced managing sensitive and complex situations. Strong written and verbal communication skills. Committed to equality, diversity, inclusion and person-centred practice. Willing to undertake a DBS check as required. References available on request.
Timeline
Level 3 Leadership & Management Apprenticeship -
ILM
2025.01 - 2026.01
Domestic Abuse Outreach Team Leader
IMPAKT Housing & Support
2023.09 - 2026.08
Service Manager
The Salvation Army
2023.02 - 2023.09
Safer Prisons Officer
Sodexo
2016.09 - 2023.02
ILEX Diploma - Law
Northampton College
2001.09 - 2002.07
GCSEs -
Weston Favell Upper School
1999.09 - 2001.07