Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Gemma Moore

Aldershot,Hampshire

Summary

Dedicated professional with experience in elderly care, specialising in dementia and end-of-life support. Skilled in team supervision and compassionate caregiving, while ensuring safety and compliance with protocols. Committed to enhancing residents' quality of life through effective collaboration and person-centred care.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Night Care Assistant and Bank Care Team Leader

Runwood Homes
Colchester, Essex
11.2024 - Current
  • Supervised night care team to ensure consistent delivery of high-quality care
  • Monitored care plans, conducted nightly resident checks, and upheld safety protocols.
  • Responded to emergencies and escalated health concerns as necessary.
  • Maintained accurate documentation and executed shift handovers effectively.
  • Provided compassionate, personal care to residents during night shifts.
  • Assisted residents with medication administration, mobility support, and personal hygiene.
  • Monitored residents' well being, promptly reporting concerns to senior staff.
  • Maintained accurate care records while ensuring safety throughout night.
  • Collaborated with care team to deliver tailored support for each resident.

Level 1 Customer Advisor

National Trust (Capita)
Remote
03.2024 - 09.2024
  • Managed membership accounts, overseeing renewals, amendments, and cancellations.
  • Delivered customer service via phone and email, utilising Salesforce CRM effectively.
  • Ensured compliance with ID&V checks and GDPR regulations to protect member data.
  • Transferred members to relevant departments for resolution of complex inquiries.
  • Maintained accurate records and ensured proper data handling throughout processes.
  • Managed anywhere between 50 and 100 customer calls per day
  • Stayed updated on company policies, enabling accurate information dissemination to customers.

Customer Service Advisor

Boots UK LTD
Remote
10.2021 - 06.2023
  • Managed appointment bookings and cancellations, ensuring seamless account updates via CRM.
  • Provided detailed information on product warranties, promotions, and loyalty programmes.
  • Directed calls to relevant departments for specialised assistance.
  • Maintained accurate, secure customer records to uphold data integrity.
  • Managed over 50 Customer calls per day

Sales Assistant

Spar Shop & Post Office
Albrighton, Shropshire
02.2019 - 08.2019
  • Resolved customer queries promptly in a fast-paced retail environment.
  • Managed tills, conducted safe counts, and completed end-of-day cashing procedures.
  • Opened and closed store, ensuring compliance with security and safety protocols.
  • Maintained high standards of cleanliness and visual merchandising.
  • Assisted more than 50 Customer sales per day

Cleaner

Green Owl Pub
Camber, East Sussex
01.2016 - 07.2016
  • Ensured day-to-day cleanliness and hygiene standards across premises.
  • Completed cleaning tasks efficiently within tight deadlines.
  • Adhered to COSHH regulations for safe use of cleaning chemicals.
  • Followed health and safety procedures for waste disposal and hazardous material handling.

Bar Staff and Waitress Supervisor

Park Resorts
Camber, East Sussex
03.2014 - 11.2015
  • Ensured patron safety and satisfaction through compliant food and drink service.
  • Maintained high standards of food quality, hygiene, and cleanliness across dining areas.
  • Managed tills, profit accounting, and banking responsibilities to ensure financial accuracy.
  • Coordinated staff scheduling and monitored team hours for precise payroll administration.
  • Supervised front-of-house staff, motivating them to achieve exceptional customer experiences.

Education

GCSEs -

Thomas Peacock Community College
Rye, East Sussex
09.2000 - 06.2005

Skills

  • Team supervision
  • Care plan monitoring
  • Medication administration
  • Safety protocol adherence
  • Data protection compliance
  • Record keeping
  • Compassionate care
  • Team collaboration
  • Time management
  • Proactive caregiving
  • Personal care assistance
  • Dementia care
  • Manual handling
  • Accident and incident reporting
  • Safeguarding
  • End Of Life Care

Affiliations

  • Walking and Reading

Certification

Full UK Driving License

References

References available upon request.

Timeline

Night Care Assistant and Bank Care Team Leader

Runwood Homes
11.2024 - Current

Level 1 Customer Advisor

National Trust (Capita)
03.2024 - 09.2024

Customer Service Advisor

Boots UK LTD
10.2021 - 06.2023

Sales Assistant

Spar Shop & Post Office
02.2019 - 08.2019

Cleaner

Green Owl Pub
01.2016 - 07.2016

Bar Staff and Waitress Supervisor

Park Resorts
03.2014 - 11.2015

GCSEs -

Thomas Peacock Community College
09.2000 - 06.2005

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Gemma Moore