Kristina Popova
Leeds ,West Yorkshire
Summary
Proactive and detail-oriented young professional with experience in retail operations and customer service. Possesses strong organisational skills with a focus on team collaboration, customer service and internal operations. Seeking to leverage academic knowledge and transferable skills to build a successful career in Human Resource Management.
Overview
2
2
years of professional experience
Work History
Keyholder Supervisor
Matalan
Leeds
05.2023 - Current
- Managed workload distribution to meet business demands efficiently.
- Worked with colleagues and managers to achieve sales targets and enhance customer satisfaction.
- Guided new employees through onboarding process and company practices.
- Enhanced staff development by identifying skill gaps and proposing training solutions.
- Facilitated team operations by assisting with routine activities and support.
- Maintained confidentiality while managing sensitive data in daily performance reports.
- Managed weekly banking operations, maintaining security of store funds and compliance with guidelines.
- Oversaw accurate recording of staff schedules ensuring adherence to standards.
- Cultivated a positive work environment through team-building and addressing staff concerns.
- Developed creative retail displays to optimise customer engagement and increase revenue.
Specialist
Apple
Leeds
10.2022 - 05.2023
- Worked closely with customers in a fast-pacing environment, focusing on their individual preferences, and offered solutions tailored to their personal needs.
- Assisted customers by answering questions regarding a wide range of products and setting up their newly purchased devices.
- Provided technical support and advice while possible, to support management of time and efficiency within the store.
Education
Bachelor of Arts - Business Management and the Human Resource
University of Leeds
Leeds 09/2020 - 07/2023
Master of Science - Global Strategy and Innovation Management
University of Leeds
Leeds 09/2023 - 09/2024
Skills
- Leadership
- Customer Service
- Team Collaboration
- Communication
- Problem Solving
- Human Resource Management
- Time Management
Accomplishments
- 2019 – Cambridge Certificate of Advanced English – Level C1.
- 2018 – German Language Certificate of the Education Ministers Conference – Level B1.
- 2018 – Bulgarian Ministry of Education and Science Certificate of Digital Competencies.
- 2018 – European Parliament Certificate – Junior Ambassador of the European Parliament.
Languages
English
Fluent
Bulgarian
Native
German
Intermediate (B1)
Russian
Elementary
Italian
Beginner (A1)
References
References available upon request.
Timeline
Keyholder Supervisor
Matalan
05.2023 - Current
Specialist
Apple
10.2022 - 05.2023
Bachelor of Arts - Business Management and the Human Resource
University of Leeds
09/2020 - 07/2023
Master of Science - Global Strategy and Innovation Management
University of Leeds
09/2023 - 09/2024
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