Sarah Ahmed
Derby
Summary
I am a hardworking, enthusiastic, and self-motivated individual who likes to take pride in my work.I am a charismatic individual with strong interpersonal and communication skills, adept in understanding customer needs and providing tailored solutions depending on the role I am working. I am proficient in sales techniques and product knowledge, fostering a welcoming and informative environment. I am a confident team leader with a background of upholding high customer service standards and ensuring team management. I demonstrate strong organisational skills and conflict resolution abilities, ensuring smooth operations, aiming to enhance team performance and contribute to company success.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Beauty Advisor - Keyholder/Supervisor
Kiko Milano
Derby
2024.05 - Current
- Built rapport with new and existing customers to boost client retention.
- Processed payment transactions, using store POS system to calculate totals and track inventory movements.
- Maximized customer experience by swiftly addressing queries and resolving complaints.
- Sterilized and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Assisted management with opening and closing the store and cashing up.
- Trained beauty advisors with the latest store collections and demonstrated products.
- Filled in for Store Manager and acted as manager on duty at all times.
- Collaborated with other team members for optimised customer service delivery.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Delegated tasks appropriately, achieved balanced workload among team members.
Sales Advisor
Mango
Derby
2023.05 - 2024.12
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Produced sales and performance reports and delivered them to senior management.
- Approached customers to offer guidance, point out products and assist in making purchasing decisions.
- Maintained in-depth knowledge of store products to provide customers with suitable recommendations.
- Addressed customer concerns and inquiries and resolved complaints.
- Received new shipments and made provisions for storage of excess amounts of stock.
- Built customer relationships for personalised service, resulting in loyalty.
- Sold items by engaging customers, demonstrating products and answering questions.
- Supported shop operations by helping management, meeting personal targets and upholding policies.
- Received and organised merchandise daily to help maintain shop stock.
- Greeted customers upon entry and assisted with product and service enquiries.
Sales Advisor
Apricot Clothing
Derby
2021.08 - 2022.08
- Utilised persuasion techniques to close sales, achieve sales targets and maintain profitability
- Approached customers to offer guidance, point out products and assist in making purchasing decisions
- Maintained in-depth knowledge of store products to provide customers with suitable recommendations
- Collected cash payments and processed card transactions for product purchases
- Received new shipments and made provisions for storage of excess amounts of stock
- Assisted customers in locating and selecting requested shop products
- Arranged merchandise on shelves based on popularity and kept shelves well stocked and organised
- Greeted customers to offer prompt assistance and assess current needs
- Cleared and disposed of garbage, keeping store clean to enhance customer experience
- Set up fresh displays and restocked goods for customer purchase
Sales Advisor
Quiz Clothing
Derby
2019.07 - 2020.11
- Approached customers to offer guidance, point out products and assist in making purchasing decisions
- Maintained in-depth knowledge of store products to provide customers with suitable recommendations
- Addressed customer concerns and inquiries and resolved complaints
- Received new shipments and made provisions for storage of excess amounts of stock
- Built customer relationships for personalised service, resulting in loyalty
- Sold items by engaging customers, demonstrating products and answering questions
- Supported shop operations by helping management, meeting personal targets and upholding policies
- Received and organised merchandise daily to help maintain shop stock
- Greeted customers upon entry and assisted with product and service enquiries
Sales Assistant
Debenhams
Derby
2017.01 - 2018.12
- Approached customer service with positive attitude and helpful demeanour
- Shared constructive feedback to improve team performance
- Sold items by engaging customers, demonstrating products and answering questions
- Supported shop operations by helping management, meeting personal targets and upholding policies
- Cleaned and maintained shop floor to improve presentation and customer experience
- Greeted customers upon entry and assisted with product and service enquiries
- Rotated stock to prioritise sale of older items and maintain product freshness
- Received and organised merchandise daily to help maintain shop stock
- Followed health and safety guidelines for retail work, minimising risks to customers and workers
- Bagged, wrapped and packaged sold items for customers
Seasonal Sales Assistant
Debenhams
Derby
2016.09 - 2017.01
- Provided enthusiastic, professional and friendly customer service
- Promoted seasonal products while providing assistance to customers in store
- Cleaned and maintained shop floor to improve presentation and customer experience
- Sold items by engaging customers, demonstrating products and answering questions
- Received and organised merchandise daily to help maintain shop stock
- Greeted customers to offer prompt assistance and assess current needs
- Set up fresh displays and restocked goods for customer purchase
Education
Bachelors of Science (Honours) - Mental Health Nursing
University of Derby
2020.09 - 2024.08
BTEC National Extended Diploma Level 3 - Health and Social Care
Derby Moor Academy Sixth Form
2016.09 - 2018.08
Skills
- Time-management
- Motivational leadership
- Effective communication
- Customer service excellence
- Time efficiency
- Staff management
- Leadership
- Teamwork and teambuilding
- KPI tracking
Additional Information
Proficient in Microsoft Word, PowerPoint, and Excel.
Completed voluntary work consistently since 2014,
Completed multiple work experiences to gain real life skills,
Completed multiple work experiences to gain real-life skills for 5+ years.
Languages
English
Fluent
Urdu
Fluent
Kashmiri
Fluent
References
References available upon request.
Timeline
Beauty Advisor - Keyholder/Supervisor
Kiko Milano
2024.05 - Current
Sales Advisor
Mango
2023.05 - 2024.12
Sales Advisor
Apricot Clothing
2021.08 - 2022.08
Bachelors of Science (Honours) - Mental Health Nursing
University of Derby
2020.09 - 2024.08
Sales Advisor
Quiz Clothing
2019.07 - 2020.11
Sales Assistant
Debenhams
2017.01 - 2018.12
BTEC National Extended Diploma Level 3 - Health and Social Care
Derby Moor Academy Sixth Form
2016.09 - 2018.08
Seasonal Sales Assistant
Debenhams
2016.09 - 2017.01