Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kristina Masson

Warlingham,Surre

Summary

Having worked within customer focused careers for the last 25 years, it has provided me the opportunity to gain lots of cross channel knowledge and experience.

Willing to take on a challenging role, branching out to further develop my experience and embrace my skills. Driven to deliver high quality service and consistent, positive results for both the business and customers.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

Supermarket assistant

Waitrose & Partners
Sanderstead, Croydon
06.2006 - Current
  • Co-ordinating the organisation and running of promotional changeovers
  • Performing a leading role in completing weekly sequencing changes
  • Promptly meeting and achieving deadlines
  • Able to provide customers with immediate solutions to ensure maximum customer satisfaction in unpredicted situations, such as entertainment orders during Christmas periods
  • Participated in training new employees, demonstrating key skills and partnership values
  • Cultivated strong relationships with fellow partners
  • Vast experience in various sections of the branch, ensuring my capability to contribute to areas requiring support
  • Ability to be decisive and act efficiently in high pressure situations
  • Providing a continual friendly approach to customer queries

Waitress

A&N Brothers
South Croydon
01.2004 - 10.2005
  • Demonstrated professionalism and compliance within industry standards
  • Developed strong interpersonal skills when working as part of a team and communicating with customers
  • Capability to multitask and manage time efficiently in line with tasks and orders
  • Expand and extend verbal communication skills and ability to actively listen to others
  • Ability to be thorough and attentive to detail

Delivery Assistant

Meat and Fish Factory
Lithuania
09.1999 - 05.2000
  • Took responsibility for customer orders
  • Delivered mass orders to local businesses and companies
  • Started and developed my leadership skills in keeping and checking accounts in terms of accuracy for our buyers
  • Dealt with and learnt how to handle customer complaints, coming up with effective solutions to keep strong and positive client relationships.

Education

Business Administration Qualification

Vilnius Business College
Lithuania
09.1998 - 05.2000

Skills

  • Determination
  • Resilience
  • Attentive
  • Reliable
  • Time management
  • Team worker
  • Product knowledge
  • Interpersonal skills
  • Customer service
  • Eager and quick learner
  • Adaptability

Languages

English
Fluent
Russian
Fluent
Lithuanian
Fluent

References

References available upon request.

Timeline

Supermarket assistant

Waitrose & Partners
06.2006 - Current

Waitress

A&N Brothers
01.2004 - 10.2005

Delivery Assistant

Meat and Fish Factory
09.1999 - 05.2000

Business Administration Qualification

Vilnius Business College
09.1998 - 05.2000

Similar Profiles

CREATE PROFILE
Kristina Masson