A versatile team member who is able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated and always wants to learn about any area of expertise to advance professionally
Overview
5
5
years of professional experience
Work History
Senior team member
Greggs
Dundee, Dundee City
09.2023 - Current
Resolved conflicts swiftly ensuring minimal disruption to workflow and productivity levels.
Assessed performance of team members regularly, identifying areas needing improvement or support.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Resolved employee relations issues and navigated disciplinary proceedings.
Led shifts, opened and closed the store effectively and efficiently
Crew Member
Burger King
Dundee
06.2021 - 09.2023
Delivered fast, accurate service for positive customer experience.
Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
Completed cleaning and serving tasks to high-quality standards.
Employed multitasking skills to switch fluidly between various activities and cope with high demand.
Maintained smart and tidy appearance by complying with corporate dress code.
Hairdressing Apprentice
Hair
Dundee
06.2019 - 06.2019
Disinfected and readied equipment for salon staff use.
Assisted head stylists with tasks when required, such as preparing clients for treatments, making drinks and locating hair styling tools.
Kept customers feeling welcome, relaxed and pampered by providing beverages and snacks during treatments.
Greeted customers politely when entering the salon, offering beverages, snacks and magazines while waiting for appointments.
Education
Bachelor of Science - Psychology
University of Abertay Dundee
Dundee, DND
Scottish Qualifications Certificate - Business Management
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - Drama
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - Religious, Moral and Philosophical Studies
St John's RC High School
Dundee, DND
Professional Development Award - Psychology
Dundee and Angus College
Scottish Qualifications Certificate - History
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - Art and Design
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - English
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - English
St John's RC High School
Dundee, DND
National Progression Award - Psychology
Dundee and Angus College
Scottish Qualifications Certificate - Mathematics
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - Biology
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - Art and Design
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - History
St John's RC High School
Dundee, DND
Scottish Qualifications Certificate - French
St John's RC High School
Dundee, DND
Skills
Decision making
Cash handling
Till balancing
Product knowledge
Effective communication
Task prioritisation
Stock management
Accomplishments
Completed a 3-day expedition to achieve my Bronze Duke of Edinburgh Award
Became a prefect for 2 years in my school
A Buddy in high school to help the younger children find their feet in the next step into their education
Additional Information
Diagnosed with autism spectrum disorder in 2009
The applicant has chronic anxiety and can find it difficult to meet and interact with new people
Please use clear and concise instructions
Timeline
Senior team member
Greggs
09.2023 - Current
Crew Member
Burger King
06.2021 - 09.2023
Hairdressing Apprentice
Hair
06.2019 - 06.2019
Bachelor of Science - Psychology
University of Abertay Dundee
Scottish Qualifications Certificate - Business Management
St John's RC High School
Scottish Qualifications Certificate - Drama
St John's RC High School
Scottish Qualifications Certificate - Religious, Moral and Philosophical Studies
St John's RC High School
Professional Development Award - Psychology
Dundee and Angus College
Scottish Qualifications Certificate - History
St John's RC High School
Scottish Qualifications Certificate - Art and Design
St John's RC High School
Scottish Qualifications Certificate - English
St John's RC High School
Scottish Qualifications Certificate - English
St John's RC High School
National Progression Award - Psychology
Dundee and Angus College
Scottish Qualifications Certificate - Mathematics
St John's RC High School
Scottish Qualifications Certificate - Biology
St John's RC High School
Scottish Qualifications Certificate - Art and Design