Years of voluntary work
Kristian O'Neill
LONDON
Summary
Highly motivated individual with a huge passion for the performing arts, especially in the field of technician work. I have a good understanding of how certain machinery works and have past experience in a university theatre. I have a desire to expand my knowledge and experience in this field and pursue it as a career working in multiple venues from festivals to theatres on the West-end.
Overview
5
5
3
3
years of post-secondary education
Work history
Guest Experience Host
LW Theatres
City of London, London
11.2022 - Current
- Elevated guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated seats, bars and other amenities.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Managed customer-related issues following company policies and procedures.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Constantly being alert inside the auditorium to ensure customers comply to the rules of the theatre.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Displayed products on shelves and displays to encourage purchases.
- Inspected customer identification to verify age against legal standards.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
Event Marshall
Event Marshalling Unit Sheppey
Sheerness, Kent
06.2017 - 09.2022
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Remained flexible in rapidly moving environments and adapted to developing situations.
- Liaised with lead marshal to ascertain project briefs, ensuring necessary processes were in place to achieve desired results.
- Worked on and off throughout these years as a volunteer for the unit covering a wide variety of events from boat races to carnivals.
Bartender
Victoria Munich Cricket Club
City of London
08.2021 - 08.2021
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Served guests spirits, lagers and cocktails at the bar.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Collected, washed and put away glassware between serving guests.
- Input orders into a register, calculated bills and collected payments.
- Completed end-of-day cleanup to reset the bar for the next day.
Waiter
Coniston Hotel
Sittingbourne, Kent
12.2016 - 01.2017
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Bachelor of Arts - Musical theatre
Goldsmiths College, University of London
London 09.2019 - 07.2022
Triple Extended Diploma - Performing Arts
The Sittingbourne School
Sittingbourne 09.2017 - 07.2019
GCSEs - English, Maths, Science, EDCL, PE, Music
The Sittingbourne School
Sittingbourne 09.2012 - 07.2017
Skills
- Great understanding of the ION EXE lighting system
- Lighting design
- Customer service experience
- Performance standards and analysis
- Fast learner due to past experience in lighting at university
- Guest assistance
- Strong communication
- Problem solving
- Expert multitasker
- Organised and reliable
Timeline
Guest Experience Host
LW Theatres
11.2022 - Current
Bartender
Victoria Munich Cricket Club
08.2021 - 08.2021
Bachelor of Arts - Musical theatre
Goldsmiths College, University of London
09.2019 - 07.2022
Triple Extended Diploma - Performing Arts
The Sittingbourne School
09.2017 - 07.2019
Event Marshall
Event Marshalling Unit Sheppey
06.2017 - 09.2022
Waiter
Coniston Hotel
12.2016 - 01.2017
GCSEs - English, Maths, Science, EDCL, PE, Music
The Sittingbourne School
09.2012 - 07.2017
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