Abdul Mirza
Greater London,London
Summary
Knowledgeable about creating memorable guest experiences through strong communication and interpersonal skills. Background in customer service and hospitality, ensuring guests feel welcomed and valued. Ready to use and develop skills in problem-solving, teamwork, and adaptability in a Front of house role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Guest Experience Host
LW Theatres
London, City of Westminster
2024.04 - Current
- Directed audience members to their seats to ensure smooth transitions between performances.
- Checked tickets, ensured proper seating arrangement.
- Answered patron queries with utmost professionalism, enhanced customer relations.
- Worked closely with other ushers for seamless show execution.
Waiter
Giraffe
London, Southwark
2023.04 - 2024.01
- Demonstrated expertise in using the POS for accurate billing.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
- Responsible for 12 tables at once on average.
Front of house
Nando's
London, City of Westminster
2022.02 - 2023.03
- Provided excellent customer service to maintain guest satisfaction.
- Carried out and maintained restaurant hygiene protocols.
- Upsold and increased sales on starter menu items by 20%.
- Delivered food to tables promptly.
Education
GCSEs - English (6) and Maths (6)
Harris Academy St John's Wood
London 2017.09 - 2019.06
Skills
- Flexibility in schedule
- Health and safety practices
- Strong verbal communication
- Empathy and understanding
- Complaint handling
- Food and beverage knowledge
Affiliations
- Gardening
- Baking
Timeline
Guest Experience Host
LW Theatres
2024.04 - Current
Waiter
Giraffe
2023.04 - 2024.01
Front of house
Nando's
2022.02 - 2023.03
GCSEs - English (6) and Maths (6)
Harris Academy St John's Wood
2017.09 - 2019.06