Kristian Bicknell
Stirling,Stirling
Summary
- enthusiastic and driven
- reliable
- natural aptitude to carry out any given task effectively and successfully
- multiskilled
- customer focused
- takes initiative and has natural leadership skills
- keen eye for detail
- actively seeks to expand my knowledge and skill set
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Customer assistant
Marks And Spencer
Stirling, Stirling
04.2008 - Current
- Trained in multiple areas of the store
- Stock management including picking stock for replenishment and scanning products to ensure correct price point and availability
- Loading bay duties including, receipt of deliveries into the building, loading outgoing stock and equipment and maintaining a tidy work space
- Member of the emergency callout team and a key holder for the store
- Trained up as a team support manager
- Lead the early morning fill team and conducted team briefs for morning fill process outlining expectations and deadlines
- Trained colleagues up on new and existing systems
- Assigned colleagues to departments to ensure stock was filled out thoroughly and in a timely manner
- Carried out regular stock taking processes to ensure up to date stock files and availability
- Welcomed customers with a friendly and approachable attitude to help them locate the items they required
- Worked with management team to implement priority focus
- Followed company policies when handling customer complaints and enquiries in an according manner still prioritising customer satisfaction
- Followed company guidelines ensuring promotional ends were up to standard
- Stocked and replenished merchandise across the food hall
- Developed good customer relationships through friendly and helpful customer service
Education
GCSEs -
Rutlish High School
Wimbledon, Merton 08.1998 - 06.2001
Skills
- leadership abilities
- works well as part of a team aswell as own initiative
- time management
- adaptability and self management
- customer service
- handle conflicts effectively
- excellent communication abilities
- stock management
- project management skills
- multiskilled in multiple areas of the store
- personable skills
Affiliations
- main interests include DIY, building and collecting lego models, spending time with family and friends, travelling.
Timeline
Customer assistant
Marks And Spencer
04.2008 - Current
GCSEs -
Rutlish High School
08.1998 - 06.2001