Kris Jon McBride
Castlebay,Western Isles
Summary
Decisive Planner with experience managing varied planning applications and appeals. Sound legislation knowledge with sustainability focus to meet department objectives whilst achieving compliance. Skilled in communication and negotiation for productive staff and customer relations.
Overview
14
14
years of professional experience
Work history
Seasonal Port Assistant
Calmac
Ardmhor/ Castlebay, Western Isles
2025.03 - Current
- Delivered exceptional customer service by promptly addressing client inquiries and concerns.
- Employing problem-solving skills to efficiently manage workload and overcome challenges.
- Facilitated collaboration with cross-functional teams through open communication.
- Exhibited respect and a supportive attitude towards colleagues and clients.
Train Planner
ScotRail
Glasgow
2024.06 - 2024.11
- Coordinated multiple projects simultaneously, prioritising tasks and optimising resource allocation.
- Mentored junior planners in effective planning techniques to enhance skills.
- Collaborated with cross-functional teams to improve workflow efficiency.
- Summarised large data volumes to identify key points and trends.
- Established clear communication channels to facilitate better project management.
Train Service Delivery Manager
ScotRail
Glasgow
2017.04 - 2024.06
- Facilitated effective communication channels to promote transparency and collaboration across all levels.
- Instituted robust systems for tracking progress against key performance indicators.
- Coordinated with multiple stakeholders to ensure alignment of goals and objectives.
- Fostered strong team dynamics, enabling seamless service delivery.
- Designed training programmes to enhance staff development and skill sets.
Customer Information Manager
ScotRail
Glasgow
2014.05 - 2017.06
- Streamlined information management processes by allocating resources according to business needs.
- Verified accuracy of information across website, social media channels, and internal documents.
- Ensured compliance with regulatory guidelines to uphold company standards.
Station Team Manager
ScotRail
Glasgow
2012.02 - 2014.04
- Addressed customer complaints promptly to enhance satisfaction and retention.
- Recognised and rewarded exceptional work, boosting employee morale.
- Conducted performance evaluations to identify improvement areas.
- Implemented staff rota schedules for adequate coverage during peak times.
- Coordinated hiring, recruitment, and training strategies for effective administrative team development.
- Encouraged open dialogue among employees to improve problem-solving capabilities.
Education
University Diploma - Legal Studies
Glasgow Caledonian University
GlasgowSkills
- Resourceful decision-making
- Proactive initiative
- Exceptional communicator
- Report-writing
- Data interpretation
- Computer literacy
- Initiative taking
- Collaborative working
- Leadership skills
- Interpersonal savvy
Additional Information
After an extensive career working for ScotRail the opportunity to purchase a Bed and Breakfast business on the Isle of Barra prompted a seismic career change for myself and my wife.
I have thoroughly enjoyed my first season as a Port Assistant with Calmac and would relish the opportunity to further my skills and experience with the company.
Timeline
Seasonal Port Assistant
Calmac
2025.03 - Current
Train Planner
ScotRail
2024.06 - 2024.11
Train Service Delivery Manager
ScotRail
2017.04 - 2024.06
Customer Information Manager
ScotRail
2014.05 - 2017.06
Station Team Manager
ScotRail
2012.02 - 2014.04
University Diploma - Legal Studies
Glasgow Caledonian University