Krishna Vamsi Kolli
Hounslow
Summary
Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
K4 Security Services
03.2023 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
Front Desk Receptionist
Trotilla
07.2023 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Till Operator
Delaware North
03.2023 - 11.2023
- Displayed and restocked merchandise by following brand guidelines
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimizing till discrepancies
- Maintained excellent client satisfaction by providing professional, courteous customer service
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service
- Recorded daily transaction information using POS systems, enabling stock success monitoring
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards
- Maintained and recorded gift certificate documentation for accurate financial records
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues
- Minimised long register queues by completing sales transactions quickly and accurately
- Bagged, boxed and wrapped goods with care to maintain quality and presentation
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service
- Educated customers on promotions, offers and special events to enhance product sales
- Delivered outstanding customer care with proactive sales and listening skills
Kitchen Assistant
KFC
02.2023 - 03.2023
- Used kitchen equipment as instructed and to safety protocols
- Cooperated well with kitchen teams, improving workflow and raising working standards
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish
- Operated storage temperature controls, keeping stored ingredients fresh
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards
- Received and unloaded new inventory for storage in stores
- Helped chefs with requisitioning stock within budget requirements
- Rotated stock to keep ingredients fresh
- Engaged clients to determine needs and recommend menu items
Sales Representative
South India Shopping Mall
01.2022 - 12.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Accepted and processed cash, cheque, card and mobile payments using POS systems
- Maintained impeccably high standards store presentation and hygiene through cleaning
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs
- Received and processed product returns
Administrative Assistant
Model Diary
03.2021 - 12.2021
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries
- Maintained office files in both electronic and hard copies
- Managed office inventory to ensure timely ordering and replenishment of low-level stock
- Managed clerical needs of employees, including administrative support, file management and stationery supplies
- Welcomed guests and clients in upbeat and friendly manner
Education
Data Science & Analytics -
Bachelor of Science - Electrical, Electronics And Communications Engineering
08.2021
Skills
- Customer service
- Time management
- Food service
- Computer literacy
- Communication skills
- Restaurant experience
- Microsoft word
- Microsoft excel
- Physical examinations
- Guest services
Certification
Door Supervisor Training
Languages
English
Native language
English
Proficient
C2
Hindi
Intermediate
B1
Telugu
Proficient
C2
Timeline
Front Desk Receptionist - Trotilla
07.2023 - 11.2023
Security Officer - K4 Security Services
03.2023 - Current
Till Operator - Delaware North
03.2023 - 11.2023
Kitchen Assistant - KFC
02.2023 - 03.2023
Sales Representative - South India Shopping Mall
01.2022 - 12.2022
Administrative Assistant - Model Diary
03.2021 - 12.2021
University of Hertfordshire - Data Science & Analytics,
Usha Rama College Of Engineering And Technology - Bachelor of Science, Electrical, Electronics And Communications Engineering