Krishna Thapa
London,Middlesex
Summary
Dynamic professional with a strong work ethic and exceptional communication skills. Proven ability to deliver outstanding customer service and solve complex problems efficiently. Adept at strategic thinking and multilingual communication, ensuring effective collaboration in diverse environments. A team-player who excels independently, committed to leveraging these skills for continued career growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Sales Assistant (Work Experience)
Jade Pharmacy
London , Middlesex
2015.07 - 2015.08
- Took part in door to door delivery of medical prescriptions.
- Recommended optimal merchandise based on customer needs and desires.
- Managed sensitive questions and issues with delicate care
IT support assistant (Work Experience)
Private LTD (Family)
Pokhara, Nepal
2023.10 - 2023.12
- Conducted regular software updates and patches, including antivirus software for maintaining enhanced network security and overall Improved system performance.
- Carried out hardware installations.
- Scanned systems, diagnosing and correcting hardware and software failures for performance stability.
Customer Assistant
Tesco Superstore
London
2021.10 - Current
- Managed hundreds of customers per day and high-volume customer queries simultaneously through effective multitasking.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Applied conflict management strategies to deescalate upset customers.
- Offered prompt solutions to maintain customer satisfaction.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Education
GCSEs - Achieved: 9 A - C's
Preston Manor School
Wembley, BrentA-Levels - Business studies, Government and politics, English literature
St Charles Catholic Sixth Form College
LondonBachelor of Laws degree - LLB (hons)
University of Lincoln
Lincoln, LINSkills
- Communication skills
- Customer service
- Team-player who can also work independently
- Problem solving
- Strong work ethic
- Multilingual communication
- Strategic thinking
Languages
English
Fluent
Nepali
Upper intermediate
Hindi
Upper intermediate
Affiliations
- Brazilian Jiujitsu
- Kick Boxing
- Music
- Games
Certification
Google IT Support Professional Certificate [July/2024]
Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs
Currently pursing the completion of CompTIA A+ to further broaden my knowledge of IT.
Timeline
IT support assistant (Work Experience)
Private LTD (Family)
2023.10 - 2023.12
Customer Assistant
Tesco Superstore
2021.10 - Current
Sales Assistant (Work Experience)
Jade Pharmacy
2015.07 - 2015.08
GCSEs - Achieved: 9 A - C's
Preston Manor School
A-Levels - Business studies, Government and politics, English literature
St Charles Catholic Sixth Form College
Bachelor of Laws degree - LLB (hons)
University of Lincoln