Janelle Morrison
South London
Summary
Dedicated professional with a strong foundation in customer service and cash handling, complemented by exceptional communication and problem-solving skills. Demonstrates adaptability and effective team collaboration, ensuring seamless customer engagement and complaint handling. Committed to leveraging organisational skills and creativity to enhance customer experiences while pursuing opportunities for growth in dynamic environments.
Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills.
Overview
6
6
years of professional experience
Work history
Teaching Assistant, Work Experience
Corpus Christi
09.2019
- Supported the teacher in planning lessons
- Maintained safe, clean and organised classroom environment
- Helped students exceed expectations by providing ongoing support
- Supervised children during activities and play time
- Provocatively addressed behavioural problems and conflict in the playground
Teaching assistant
Angel Oak Academy
London, Southwark
11.2023 - 07.2025
- Collaborated with educators to design tailored lesson plans for diverse student needs.
- Supported preparation of instructional materials to enhance classroom activities.
- Maintained accurate records of student progress to aid assessment preparation.
- Managed classroom behaviour, fostering positive and engaging learning environment.
- Led small group sessions to address challenging topics effectively.
- Supervised students during various activities, ensuring safety and support.
- Liaised between teachers and parents to maintain open communication channels.
- Provided one-on-one guidance to struggling students, enhancing academic performance.
Sales Assistant
Primark
05.2022 - 09.2022
- Provided personalised shopping advice to customers, enhancing overall satisfaction.
- Promoted new store products through effective advertising strategies.
- Managed customer enquiries and resolved complaints professionally.
- Maintained high standards of customer service consistently.
- Processed payments accurately while handling cash effectively.
- Collaborated with team members to optimise customer service and streamline operations.
- Responded promptly to customer inquiries, ensuring swift issue resolution.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Collaborated effectively with team members to meet sales targets.
Education
Some College (No Degree) - Art And Design
St Francis Xavier, Sixth Form
London 09.2020 - 7 2022
Norwood Girls
Lambeth, London 09.2015 - 7 2020
Skills
- Customer Service
- Cash Handling
- Communication
- Problem Solving
- Transferable Skills
- Team collaboration
- Adaptability
- Communication skills
- Time management
- Problem-solving
- Creativity
- Organisational skills
- Customer engagement
- Strong empathy
- Effective listening
- Complaint handling
Websites
Timeline
Teaching assistant
Angel Oak Academy
11.2023 - 07.2025
Sales Assistant
Primark
05.2022 - 09.2022
Some College (No Degree) - Art And Design
St Francis Xavier, Sixth Form
09.2020 - 7 2022
Teaching Assistant, Work Experience
Corpus Christi
09.2019
Norwood Girls
09.2015 - 7 2020