Krishna Sastri
Birmingham,UK
Summary
Detail-oriented Business Analyst with a Master’s in Business Management and BCS certification in Business Analysis. Experienced in process review, structured documentation, stakeholder coordination, and data analysis. Skilled in evaluating information for accuracy and completeness, interpreting guidelines, and producing clear, audit-ready documentation. Strong communicator with the ability to manage multiple tasks and work effectively across cross-functional teams in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer service and operation analyst
SSP Food Travel Experts UK and Ireland
Birmingham, UK
2025.07 - Current
- Support customer operations and planning activities across UK & Ireland accounts, ensuring accuracy and timely processing of requests.
- Coordinate with internal teams and stakeholders to track orders, updates, and service-related activities.
- Review customer and operational data to ensure completeness, correctness, and alignment with internal processes.
- Maintain structured records and documentation of customer transactions, plans, and communications.
- Contribute to process efficiency by identifying delays, gaps, or inconsistencies in operational workflows.
Junior business analyst
Anderson Reed
Birmingham, India
2024.05 - 2024.11
- Conducted detailed process mapping (As-Is and To-Be) and gap analysis to identify improvement opportunities.
- Reviewed business requirements and supporting information to ensure completeness, clarity, and alignment with project objectives.
- Produced structured documentation including requirement specifications, process flows, and business cases.
- Interpreted business needs and translated them into clear, actionable user stories and functional requirements.
- Coordinated with stakeholders, developers, and project teams to clarify queries and ensure accurate implementation.
- Maintained organized records of requirements, decisions, and changes throughout the project lifecycle.
Intergrated Marketing&Business development Manager
Envole Shop & Elite Portfolio Management
Birmingham, UK
2023.11 - 2024.04
- Maintained CRM records and ensured client data was accurate and up to date.
- Tracked leads and communications to support structured follow-up processes.
- Assisted in organizing documents, email communications, and workflow records.
- Analyzed engagement data to support business development reporting.
Business associate
Onlyventure Consulting
Singapore, Virtual Internship
2023.10 - 2023.11
- Conducted research to understand client challenges and support solution development.
- Assisted in preparing structured reports and presentations for stakeholder review.
- Collaborated with remote teams to manage assigned tasks and meet deadlines.
Education
Master’s degree - Business Management
Aston Business School
United Kingdom 01/2023 - 07/2024
Bachelor’s of Science - Agriculture (Honours)
Sri Sri University
India 08/2018 - 09/2022
12 - CBSE
LR DAV Public School
Cuttack India 05/2016 - 03/2018
10TH - CBSE
LR DAV Public School
Cuttack India 05/2004 - 04/2016
Skills
Business Process Analysis
Policy & Procedure Interpretation
Documentation & Reporting
Stakeholder Communication
Data Review & Accuracy Checks
Risk & Issue Identification
Process Improvement
Task & Workflow Management
Analytical Thinking
Microsoft Excel, Word, Outlook
Certification
BCS Foundation Certificate in Business Analysis
Google Analytics Certification
HubSpot CRM Certification
Google Garage Digital Marketing
Microsoft Office Suite
Custom
Available Immediately
Timeline
Customer service and operation analyst
SSP Food Travel Experts UK and Ireland
2025.07 - Current
Junior business analyst
Anderson Reed
2024.05 - 2024.11
Intergrated Marketing&Business development Manager
Envole Shop & Elite Portfolio Management
2023.11 - 2024.04
Business associate
Onlyventure Consulting
2023.10 - 2023.11
Master’s degree - Business Management
Aston Business School
01/2023 - 07/2024
Bachelor’s of Science - Agriculture (Honours)
Sri Sri University
08/2018 - 09/2022
12 - CBSE
LR DAV Public School
05/2016 - 03/2018
10TH - CBSE
LR DAV Public School
05/2004 - 04/2016