Gireesh Krishna Mudireddy
Nellore, Andhra Pradesh,india
Summary
Business analyst with expertise in quality assurance and customer experience analysis. Skilled in requirements gathering, stakeholder engagement, and process mapping, with a proven ability to convert customer insights into actionable solutions. Proficient in agile methodologies, including user story development and cross-functional collaboration, while supporting user acceptance testing. Focused on driving business improvement initiatives that enhance performance in dynamic environments.
Overview
4
4
years of professional experience
Work history
Customer Service & Business Analysis
Foundever(SSE Energy Solutions)
Newcastle upon Tyne, UK
09.2023 - 07.2025
- Supported the transition from legacy billing system to new platform by engaging customers and internal teams capturing feedback and providing practical suggestions to ease adoption and improve service continuity.
- Acted as an escalation point for complex customer queries, analysing recurring service issues and identifying process inefficiencies across multiple departments.
- Collaborated with cross-functional teams to validate recurring issues and co-develop practical recommendations for improving customer experience.
- Collected, categorised and analysed high volume customer queries to identify recurring trends and root causes of dissatisfaction.
- Designed a business improvement model mapping service gaps and proposed a framework for integration into current process.
Quality analyst
Clippers Logistics
Middlesbrough, UK
10.2021 - 07.2023
- Identified defects with regular checks, ensuring high standards of output for Asda's George brand, ensuring compliance with product standards.
- Collaborated with warehouse and QC teams to streamline inspection processes, reducing rework and improving overall efficiency.
- Conducted thorough risk assessments for reduced errors in the production line.
- maintained accurate AQ records and reports to support traceability, compliance and continuous improvement initiatives.
Education
Master of Science - AI with Data Analytics
Teesside University
UK 01/2021 - 04/2023
Bachelor of Science - Computer Science Engineering
Gandhi Institute of Technology and Science
Visakhapatnam 06/2015 - 05/2019
Skills
- Business process analysis
- Stakeholder management
- Requirement gathering
- Process improvement methodologies
- Technical Documentation
- Root cause analysis
- Digital transformation & change management
- Modelling tools - Visio, Excel
- Technical tools - SQL, python
Timeline
Customer Service & Business Analysis
Foundever(SSE Energy Solutions)
09.2023 - 07.2025
Quality analyst
Clippers Logistics
10.2021 - 07.2023
Master of Science - AI with Data Analytics
Teesside University
01/2021 - 04/2023
Bachelor of Science - Computer Science Engineering
Gandhi Institute of Technology and Science
06/2015 - 05/2019
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