Kris Fonua
Summary
Innovative problem-solver with natural aptitude for data analysis and critical thinking, coupled with strong foundation in technology and communication skills. Personable with a proven customer based background in providing IT support. Years of experience working at a fast paced MSP delivering for a wide range of client needs. Eager to drive impactful solutions and advancements in the tech world.
Overview
9
9
years of professional experience
Work history
Technical Analyst
Spark N.Z
Christchurch , Canterbury
2023.03 - 2026.01
- Provided level 2/3 support for a wide range of clients for one of NZ’s largest MSP.
- Resolved pressing tech issues promptly, maintained workflow continuity.
- Facilitated system expansion, modification and updates assisting clients through system upgrades.
- Provided onsite support for clients on a contract basis where needed.
IT Service Desk Engineer
Computer Concepts Limited
Christchurch , Canterbury
2020.08 - 2023.03
- Provided 1st level support for a wide range of clients for a MSP through answering calls and emails.
- Solved complex software and hardware issues promptly over the phone.
- Completed tickets and administered client user adds and exits.
- Managed alerts for client server environments during after hours and escalated when needed.
Checkout assistant
Supervalue
Christchurch, Canterbury
2017.04 - 2020.07
- Collaborated effectively as part of a team to improve overall store performance.
- Managed customer transactions to ensure smooth shopping experience.
- Maintained a clean working environment for improved workflow efficiency.
Education
Bachelor of Arts - Political Science
University Of Canterbury
Christchurch 01.2016
Skills
- User experience understanding
- Cloud computing
- Software troubleshooting
- Documentation writing
- Communication proficiency
- Interpersonal communication
- IT infrastructure knowledge
- Network infrastructure understanding
Additional Information
- Provided onsite assistance for clients for projects such as cloud based Modern Workplace for Christchurch City Council.
- Proficient with a wide range of ticketing systems such as Service Now Jira and AutoTask.
- Proven experience with Azure Active directory and Intune.
Timeline
Technical Analyst
Spark N.Z
2023.03 - 2026.01
IT Service Desk Engineer
Computer Concepts Limited
2020.08 - 2023.03
Checkout assistant
Supervalue
2017.04 - 2020.07
Bachelor of Arts - Political Science
University Of Canterbury