Lee Davies

Have been working in the IT industry since 1996, first 2 years with a local authority, then 15 years with the outsourcing division of Fujitsu Services & now 10 years with the Co-Operative Bank.

During this period since 1996, I have been in an Operational / Service Delivery environment, where I have obtained many technical & personal skills. I have worked in a multi platform environment for Fujitsu Services at their Northern Data Centre, where within the Operations Team we had 4 shifts of 7 people monitoring & executing batch work for multiple clients across many business sectors. We also had to monitor their IT infrastructure using various monitoring & automation tools.

Within an Operational environment whether it be with Fujitsu or the Bank, there have been many personal skills that I have developed over the years, which were essential in my previous roles e.g. professional manner, logical analytic approach, team player, being self-motivated, proactive approach, being flexible, having an analytical approach to problem solving & been able to manage time & prioritise where needed e.g. dealing with multiple sev 2 incidents & critical Digital services being down at the same time.
Being able to deal with stress is one of the main attributes to have in my previous roles, for example whilst working for Fujitsu during a mains power to site maintenance change & under UPS power during the change, we then had complete site power failure affecting hundreds of servers, multiple IBM mainframes, routers, switches, storage silos & other pieces of hardware.
That day once mains power was brought back online, I became instrumental in restoring services to all the clients as quick as possible, whilst on the phones engaging the relevant support teams to check servers out once they were back up & for the mainframe support team to check on things where needed.

It goes without saying confidentiality of clients or customer data is very important, so across all my roles I had to adhere to data protection rules, security standards & FCA rules. Processes & procedures were always followed & where needed procedures were updated or new ones created should that be required. Being a self-motivated person, means that it is easy for me to learn new technical aspects for a new role, with the vast experience I have gained in my previous 2 roles. I am always willing to take any relevant training courses to improve my knowledge.

The importance of collaboration with support teams to drive efficiency across the Bank or previous roles, to ultimately improve the experience & journey for the customer or client is of importance to myself.