Kremena Stoyanova
Thornton Heath,Croydon
Summary
Dedicated professional with a strong foundation in team collaboration, creative thinking, and stress management. Demonstrates exceptional patience and empathy, fostering positive reinforcement in all interactions. Committed to leveraging these skills to contribute effectively to organisational goals and enhance team dynamics.
Overview
8
8
years of professional experience
Work History
Teaching assistant (only Saturdays)
Bulgarian Saturday School "Zvanche"
Sutton
09.2023 - Current
- Facilitated active learning environments with engaging teaching aids and resources.
- Encouraged pupil autonomy through guided independent study initiatives.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Assisted in lesson planning for effective curriculum delivery.
- Prepared classroom materials to facilitate efficient lessons.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
Online seller
ES EM 1505 Ltd., Bulgaria
London
01.2017 - Current
- Managed returns process, ensuring customer satisfaction and trust-building.
- Presented clear, accurate item photos which led to fewer misinterpretations about product quality or condition .
- Listed new items, boosting online store visibility.
- Updated product descriptions regularly, resulting in more informed customers and less return requests due to misinformation.
- Handled customer complaints for improved seller reputation.
- Responded promptly to buyer enquiries for enhanced customer service levels.
- Conducted market research to identify trending products.
- Achieved higher customer satisfaction with prompt delivery service.
- Enhanced buyer experience with personalised communication approach.
Lunchtime SEN teaching assistant (cover)
Reed
Croydon
02.2024 - 02.2025
- Facilitated group activities to promote social interaction among SEN students.
- Employed differentiated instruction techniques for enhanced student understanding.
- Help pupils with reading, writing and learning activities
- Look after pupils
- Provide support in and outside the classroom
Domestic Supervisor
D&B Cleaning Service, London
Croydon
02.2019 - 09.2023
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Improved team efficiency by implementing new scheduling practices.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Reduced workplace conflicts through effective communication and negotiation skills.
Education
Bachelor of Science - Psychology and Criminology
Arden University
London 02.2023 -
Skills
- Team player
- Positive reinforcement
- Creative thinking
- Patience and empathy
- Stress management
Affiliations
- Reading
- Journaling and Planning
Languages
Bulgarian
Native
German
Elementary
Timeline
Lunchtime SEN teaching assistant (cover)
Reed
02.2024 - 02.2025
Teaching assistant (only Saturdays)
Bulgarian Saturday School "Zvanche"
09.2023 - Current
Bachelor of Science - Psychology and Criminology
Arden University
02.2023 -
Domestic Supervisor
D&B Cleaning Service, London
02.2019 - 09.2023
Online seller
ES EM 1505 Ltd., Bulgaria
01.2017 - Current
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