Kremena Petkova
Coventry,Warwickshire
Summary
Motivated Associate with 9 years of experience managing client accounts and transactions. Effective multitasker with strong organisational skills. Thrives in fast-paced, deadline-orientated environments. Known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Shop floor assistant
Waitrose & Partners
Kenilworth, Warwickshire
2022.08 - Current
- Fostered positive relationships with customers to enhance loyalty and retention.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Coordinator
John Lewis & Partners
Milton Keynes, Buckinghamshire
2014.06 - 2022.08
- Addressed customer complaints and resolved issues.
- Scheduled meetings to discuss progress of projects and tasks.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Answered phone calls and responded to emails
- Daily updates.
- Resolving system problems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
A-Levels - psychology
SOU Ivan Vazov
Stara Zagora 2006.09 - 2008.05
Skills
- Results-orientated
- Outgoing and enthusiastic
Languages
English
Upper intermediate
Bulgarian
Native
French
Elementary
Timeline
Shop floor assistant
Waitrose & Partners
2022.08 - Current
Coordinator
John Lewis & Partners
2014.06 - 2022.08
A-Levels - psychology
SOU Ivan Vazov
2006.09 - 2008.05