Koyinsola Lawrence
Wellington ,Somerset
Summary
A proactive, well organised, communicative and people focused individual who has been consistently successful in cultivating trustworthy relationships with colleagues and customers alike. Strong, energetic, passionate and self-motivated, technically proficient with sound interpersonal skills. Possesses a natural ability to understand clients requirements and provide patient centric solutions, whilst also being accurate, assertive & empathetical and able to effectively execute tasks under stringent guidelines in fast-paced environments. Highly adept at mastering new methodologies and infrastructures.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Support Worker
Voyage Care
2024.04 - 2026.02
- Providing practical support for residents, such as helping with household tasks, personal care and paperwork.
- Supporting and monitoring their healthcare needs, including administering medication
- Helping them to access community facilities and be included in community groups.
- Understanding their communication needs and adapting your communication to each individual, e.g. sounds, tones, body language.
- Providing emotional support to residents and their families.
- Encouraging and supporting the development of personal skills through hobbies and interests.
- Monitoring the mental health and wellbeing of residents and reporting any significant changes
- Teaching life skills, such as budgeting and paying bills.
Healthcare Assistant
Musgrove Park Hospital
2023.07 - 2024.03
- Observing, monitoring and recording patients’ conditions by taking temperatures, pulse, respirations, weight and blood sugar level
- Assisting with clinical duties
- Assist with personal hygiene, washing assistance with using the toilet, assistance with incontinence pads, commodes and catheter bags but also promoting independence so they can ultimately do things for themselves
- Promoting positive mental/physical/nutritional health with patients
- Ensuring patient communal areas are kept clean and tidy, including making and changing beds
- Providing friendly company and emotional support
- Serving meals and helping to feed patients
- Ensuring that care is provided in line with people’s choices as outlined in their care plans, and keeping care plans up-to-date
- Providing an arm to lean on or assisting people with their mobility through aids and equipment
- Providing basic life support when necessary
- Infection prevention, understanding illnesses including dementia and supporting with emergency first aid where necessary
- Undertaking clinical skills such as cannulation and venepuncture
Advanced Suture Manufacturing Technician
Pearsalls Ltd
2023.04 - 2023.06
- Maintaining a sterile environment in the production rooms
- Performing assigned product manufacturing and assembly tasks
- Conducting quality checks on the functionality of parts and components
- Updating productivity records and writing incident reports, if relevant
- Complying with internal policies and industry regulations
- Adding finishing touches to the appearance of components
English Tutor
Prepclass Tutors
2019.09 - 2023.02
- One-to-One home tutoring, teaching
- Achievements Include:
- 3 Pupil Placements
- Successful delivery of classes from beginner to proficient level
Customer Service Advisor
The Latitude
2017.11 - 2023.01
- Answering all calls promptly, being empathetic with people and using well defined communication, note taking and listening skills to deliver a timely response and accurately direct them to the correct person(s)
- Answering and responding to customer inquiries via phone, email, or chat
- Providing information about products or service
- Managing customer accounts and maintaining customer records
- Addressing and resolving customer complaints or concerns
- Working efficiently to clarify the customers query, recording all product and service issues to accurately escalate in a timely manner and follow up to establish a viable solution.
- Maintaining a high level of accuracy and attention to detail when processing customer requests
- Ensuring compliance with company policies and procedures
- Providing after-sales support to ensure customer satisfaction and retention
- Trained to build sustainable relationships of trust through open and interactive communication with customers and colleagues alike.
- Excellent verbal and written communication skills
- Educating customers on product usage or troubleshooting common issues
- Continuously improving the customer service experience by identifying areas for improvement
- Monitored customer complaints on social media and reached out to provide assistance
- Followed up with customers to ensured their technical issues were resolved
- Achievements Include:
- Creating and implementing a more efficient and succinct ‘step by step’ processes guide
- Recipient of management acclaim for “going the extra mile” to engage with customers
Personal Carer
2020.01 - 2022.01
- Acted as a personal carer for my grandmother, alongside my sister
- Monitored and took her vitals and maintained good record keeping practices
- Prepared and served her meals while following the instructions
- Managed her daily affairs such as her financial needs.
Primary School Teacher
Mulberry Royal School
2020.05 - 2020.10
- Motivation of pupils through enthusiastic and imaginative presentations, whilst maintaining discipline at all times and organising the classroom and learning resources to create displays that encouraged a positive learning environment.
- Planning and preparation of lessons that covered all areas of the primary curriculum and catered for the needs of the entire ability range within the class.
- Liaised regularly with all colleagues to plan and coordinate workload, discuss and implement any changes and developments in the curriculum and ensuring requirements for the assessment and recording of pupils development were met consistently.
- Developed trustworthy relationships with both parents and carers, providing regular reports and feedback on pupil’s progress.
- Achievements Include:
- Recognised for having a strong work ethic, a mature and empathetical approach, and possessing excellent people skills.
- Exemplary 100% attendance record
Primary School Teacher
Iclass Schools
2017.05 - 2017.10
- Taught subjects including; Mathematics, History and Basic Science to pupils aged 6-7.
- Adopted an effective teaching style to ensure pupils remained disciplined and attentive and established positive relationships with pupils to facilitate learning.
- Derived detailed daily lesson plans in accordance with curriculum guidelines, planned classroom activities on a daily and weekly basis, and organised class field trips when appropriate.
- Followed strict guidelines whilst reviewing pupils assignments in order to provide a consistent and fair evaluation of all work submitted.
- Administered quarterly tests and used the grades to help improve teaching methods
- Liaised regularly with parents, providing constructive feedback and answering any questions.
- Assisted with the selection of classroom materials.
- Achievements Include:
- Acknowledgement by colleagues of consistency in teaching approach to establish genuine pupil relations
Education
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S.T.A International College
2008.01 - 2014.04
B.A - English
Lagos State University
2015.01 - 2019.04
Skills
- Empathy – Communications - Effective Listening – Critical Thinking
- Problem Solving - Time Management - Technical – Organisational
- Methodical – Interpersonal Skills - Multi-tasking
INTERESTS
Health & Social Care, Health & well-being, Cooking, Reading, Films
Certification
Care Certificate
Certified Health Advisor
CAREER SUMMARY
- Voyage Care Support Worker 4/2024
- Musgrove Hospital Healthcare Assistant 7/2023-3/2024
- 02/22-08/22 Auxiliary Nurse Training (private) Lagos, Nigeria
- Prepclass Tutors English Tutor 9/2019-3/2023
- Mulberryland Royal School Primary School Teacher 2021-2021
- The Latitude Customer Service Advisor 2017-2020
- Iclass Schools Primary School Teacher 2017-2017