Kora McSwiggan
Bournemouth,Dorset
Overview
3
3
years of professional experience
Work history
Customer service assistant
Pagoda Chinese Takeaway
Maghera, Derry/ Londonderry
2022.07 - 2024.12
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Organised stocking the drinks fridge every evening before opening shop and replenishing the forks on the counter. I opened and closed shop; this included setting out chairs, opening/ closing shutters and ensuring they are locked, turning lights and all electrical items off and rolling out the mat.
- Collaborated well within a team setting, fostering a positive working atmosphere with my co-workers and chefs.
- Managed time efficiently during peak hours to limit customer waiting periods. This meant managing taking phone orders and in shop orders whilst only having one till and keeping an eye on orders coming out of the kitchen to hand out to costumers.
- Assisted in the training of two new staff members, ensuring consistency in service delivery.
- Worked flexible hours, covering nights, weekends and bank holidays and used to long hours (from 5pm - 11pm/ 12am).
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Teaching assistant
St Johns Primary School
Swatragh, Derry/ Londonderry
2023.06 - 2025.06
- Prepared classroom materials to facilitate efficient lessons.
- Provided feedback on pupil's work, identifying areas for improvement.
- Assisted children individually or in small groups to help them grasp assignments and reinforce learning concepts presented by teachers.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Supervised students in classrooms, halls, cafeterias, or school playgrounds, providing a safe, supportive environment.
Education
Bachelor of Arts -
Arts University Bournemouth
Bournemouth, England 2024.09 -
GCSEs and A LEVEL -
St Patrick's College, Maghera
Derry/ Londonderry 2017.09 - 2024.06
Skills
- Cash handling
- Order processing
- Multitasking efficiency
- Telephone etiquette
- Time management
- Stock replenishment
- Delivery tracking assistance
- Polite and friendly
- Hardworking
- Committed
- Punctual
Accomplishments
Mentoring children to read (Learn Spark Award)
Three gold Ulster Outreach Academy Awards
Bournemouth Half Marathon Finisher 2024
Timeline
Bachelor of Arts -
Arts University Bournemouth
2024.09 -
Teaching assistant
St Johns Primary School
2023.06 - 2025.06
Customer service assistant
Pagoda Chinese Takeaway
2022.07 - 2024.12
GCSEs and A LEVEL -
St Patrick's College, Maghera
2017.09 - 2024.06