Kody Mcgowan

• participated in Training to Function effectively while sleep-deprived and physically exhausted to maintain productivity and meet deadlines.
• Executed 110% effort in all tasks undertaken.
• Maintained an extensive inventory of kit, ensuring availability and readiness for use
• Enhanced logic skills and puzzle-solving abilities to effectively manage stress in high-pressure situations.

Supported customer interactions by providing excellent service as a waiter and kitchen assistant.
Assisted kitchen team with various tasks including pot washing and food preparation.
Engaged with new and returning customers to foster a welcoming environment

below is a list of tasks and scenarios that i achieved daily

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Greeted new customers and offered immediate seating assistance.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Removed discarded trash and used dishes from customer tables.
• Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
• Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
• Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
• Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
• Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Advised on menu options based on allergies and preferences.
• Stocked and maintained silverware, linens and condiments.
• Advised customers on possible wait times and kitchen delays to manage expectations.
• Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
• Helped bar staff prepare garnishes and restock inventory before service.
• Compiled feedback from customers to provide to management, aiding in the improvement of service and menu offerings.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
• Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.