Kodi Robinson
Summary
Reliable and detailed sales administrator with strong customer-facing experience. Demonstrates high attention to detail and accuracy in fast-paced environments, using knowledge of internal systems for order processing and data management. Communicates clearly and professionally with both internal and external stakeholders to ensure work is completed precisely and efficiently. Highly motivated to learn new skills in order to develop and improve performance
Overview
5
5
years of professional experience
Work history
Fulfilment administrator
XMA
2024.01 - Current
- Supported customers and sales from order placement to fulfilment while handling customer queries and order-related issues
- Used internal F&SCM systems and data entry to maintain efficient order management
- Managed internal and external requests while prioritising workload based on deadlines and business demand, all while maintaining high levels of accuracy in a fast-paced environment
- Acted as a key point of contact for both customers and internal sales to provide updates and resolve queries
- Regularly adapted to new processes and systems within the business
Sales support administrator
XMA
2023.06 - 2023.12
- Processed customer orders with high accuracy in a timely manner
- Supported the sales team by handling inbound customer calls, providing updates on orders and resolving queries
- Acted as a mentor for new team member, providing training and support to help them integrate into the team
- Progressed into fulfilment role following consistent performance
Kitchen assistant
The Old Reindeer
2021.10 - 2023.05
- Worked in a fast-paced environment, managing multiple tasks during busy periods
- Supported a wider team to deliver a smooth and consistent service
Education
Foundation Degree in Arts - Music Technology
Nottingham Trent University
Nottingham 09/2019 - 06/2021
A-Levels - ICT
The Minster School
SouthwellGCSEs - English, Maths, ICT
The Minster School
SouthwellSkills
- Experience using internal systems for order processing and data management
- Customer-facing communication
- High attention to detail and capable of working accurately in fast-paced environments
- Clear communication and teamwork with internal and external departments
- Managing multiple tasks while prioritising workload
Timeline
Fulfilment administrator
XMA
2024.01 - Current
Sales support administrator
XMA
2023.06 - 2023.12
Kitchen assistant
The Old Reindeer
2021.10 - 2023.05
Foundation Degree in Arts - Music Technology
Nottingham Trent University
09/2019 - 06/2021
A-Levels - ICT
The Minster School
GCSEs - English, Maths, ICT
The Minster School