Gouri Dey
Thatcham
Summary
Experienced professional with a strong background in finance and accounting support, proficient in QuickBooks and VAT submission. Demonstrates expertise in IT systems, particularly Oracle platforms, for credit checking and managing network connections. Skilled in credit, data, risk, and fraud assessment with a proven ability to analyse credit files and authorise order fulfilment. Adept at office administration, document control, and delivering customer-focused service. Committed to maintaining discretion and confidentiality while overseeing recruitment processes. Possesses advanced typing speed and proficiency in operating office equipment. Career goal: To leverage extensive skills in finance and IT systems to enhance organisational efficiency and client satisfaction.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
20
20
years of professional experience
2029
2029
years of post-secondary education
Work history
Fulfilment Administrator and Business Director
METCHAR
Thatcham
2024.09 - 2026.02
- Information management, Customer data handling, GDPR compliance, Product and asset flow monitoring, Fulfilment, order and returns recording, Bookkeeping (using quickbook) and accounting, preparing Annual statements and accounts submission to HMRC. Tax and VAT recording.
- Increased efficiency of document retrieval with a well-organised filing system.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Improved record keeping system with attention to detail and thoroughness.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Enhanced team productivity for better project completion rates through effective schedule management.
Administrator and Customer Service Specialist
AO Mobile
Bolton
2014.11 - 2024.08
- Information management, Customer data handling, Credit Check and fraud identification, GDPR compliance, Product and asset flow monitoring, Fulfilment, order and returns recording.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Fulfilment Administrator Business Director
GDEy Cleveland
Middlesbrough
2005.10 - 2014.10
- Information management, Customer data handling, GDPR compliance, Product and asset flow monitoring, Fulfilment, order and returns recording.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
Education
Diploma -
Information Management (advanced), Level 7, UK
Diploma - undefined
Data Typing and Printing
Diploma - undefined
Financial Accounting
Bachelor of Commerce - undefined
University of Calcutta
Kolkata 1999.09 - 2002.08
Skills
- Finance & Accounting Support: Competent in core financial processes including invoicing, account reconciliation, and accurate financial record maintenance Proficiency in QuickBooks and company VAT submission
- IT Systems Proficiency, Administrative & Client Support: Skilled in using Oracle platforms for credit checking and managing new network connection processes for prospective clients Strong background in office administration, document control, and delivering professional, customer-focused service
- Credit, Data, Risk & Fraud Assessment: Proficient in analysing credit files, conducting credit checks, and securely managing data, storage, and databases in full compliance with GDPR and confidentiality standards Experienced in identifying credit risk and potential fraud through detailed analysis of credit data and supporting documentation; authorising order fulfilment for clients with acceptable credit profiles
- Customer relationship management systems
- Discretion and confidentiality
- Recruitment oversight
- Advanced typing speed
- Office equipment operation
Timeline
Fulfilment Administrator and Business Director
METCHAR
2024.09 - 2026.02
Administrator and Customer Service Specialist
AO Mobile
2014.11 - 2024.08
Fulfilment Administrator Business Director
GDEy Cleveland
2005.10 - 2014.10
Bachelor of Commerce - undefined
University of Calcutta
1999.09 - 2002.08
Diploma - undefined
Data Typing and Printing
Diploma - undefined
Financial Accounting
Diploma -
Information Management (advanced), Level 7, UK