Kodi Brown
Poole,Dorset
Summary
I am a dedicated employee with expertise in hygiene standards enforcement and point of sale operation, ensuring excellent customer service and satisfaction. I have a very keen eye for detail relating to all aspects of working in the hospitality sector including table service standards, coffee making and drink pouring techniques and delivering exemplary customer service at all times. My excellent communication skills and friendly, outgoing demeanour makes me a great addition to any team and I enjoy all aspects of my work. I would very much like to further develop within the hospitality industry while maintaining high service and performance standards.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Waitress/Bar Supervisor
Lounges Ltd
Poole, Dorset
2023.03 - Current
- Collaborated with kitchen staff to ensure order accuracy.
- Provided top-notch service to customers, improved overall dining experience.
- Optimised workflow in busy periods through successful coordination with the kitchen and other bar staff.
- Accommodated special event needs, provided customised services for parties.
- Maintained a tidy and professional work space at all times.
- Assisted with inventory management, streamlined restaurant and bar operations.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Managed table settings for enhanced dining experience.
- Handled cash and card transactions accurately on a daily basis.
- Improved customer satisfaction by providing efficient and friendly service.
Waitress/Bar Supervisor
JD Wetherspoon Ltd
Poole, Dorset
2019.05 - 2022.11
- Managed table settings for enhanced dining experience.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Handled cash and card transactions accurately on a daily basis.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Collaborated with kitchen staff to ensure order accuracy.
- Enhanced guest satisfaction through attentive and prompt service.
- Provided top-notch service to customers, improved overall dining experience.
Waitress/Bar Supervisor
Toby Carvery
Poole, Dorset
2017.08 - 2019.05
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Managed table settings for enhanced dining experience.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
NVQ Level 2 - Animal Management
Sparsholt Agricultural College
Winchester, Hampshire 2016.09 - 2017.08
Skills
- Hygiene standards enforcement
- Point of sale operation
- Table service standards
- Coffee brewing techniques
- Drink pouring techniques
- Cash handling
- Table setting
- Complaint handling
- Allergen awareness
- Excellent communication
- Customer Service
Affiliations
- Walking
- Music and festivals
- Travel
- Looking after animals
Timeline
Waitress/Bar Supervisor
Lounges Ltd
2023.03 - Current
Waitress/Bar Supervisor
JD Wetherspoon Ltd
2019.05 - 2022.11
Waitress/Bar Supervisor
Toby Carvery
2017.08 - 2019.05
NVQ Level 2 - Animal Management
Sparsholt Agricultural College
2016.09 - 2017.08