Klejsi Benderi
London
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Call centre agent
Sky
Durazzo, Albania
2019.05 - 2026.11
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Assisted in training new staff members, fostering a supportive work environment.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Documented all phone interactions for record keeping and quality control purposes.
- Built long-term client relationships through exceptional customer service skills.
- Streamlined communication with customers to understand needs better.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Managed high volume of inbound calls, ensuring swift response times.
- Increased client trust by providing accurate product information.
Education
Bachelor Languages - Languages
Alexander Moisiu
Durazzo 2019.10 - 2022.09
Master English teacher - Languages
Alexander Moisiu
Durazzo, Albania 2022.11 - 2024.09
Skills
- Multilingual communication
- Strong empathy display
- Flexible
- Customer Service
- Multitasking
- Order processing
- Patience and empathy
- Patient and calm
Affiliations
- shopping, makeup, music, meeting new people, gym.
Languages
Italian
Native
Albanian
Fluent
English
Intermediate
Additional Information
- Eligible to work in the UK
- Available immediately
Timeline
Master English teacher - Languages
Alexander Moisiu
2022.11 - 2024.09
Bachelor Languages - Languages
Alexander Moisiu
2019.10 - 2022.09
Call centre agent
Sky
2019.05 - 2026.11